Yaquelin Rodriguez
Miami,FL
Summary
Asociado de Ventas altamente calificado con un historial comprobado de éxito en la superación de objetivos de ventas y la creación de experiencias excepcionales para los clientes. Poseo una pasión por las ventas y un compromiso inquebrantable con la satisfacción del cliente, lo que me permite generar resultados excepcionales tanto en turnos lentos como en los más concurridos.
Overview
9
9
years of professional experience
Work History
Sales Associate
Por un Cafe
Playa, Habana
03.2018 - 06.2024
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
Manager on Duty
5 Esquinas
Habana Vieja, Habana
06.2015 - 01.2018
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Developed strategies to increase customer satisfaction ratings.
- Created schedules for staff members according to business needs.
- Conducted regular team meetings to discuss operational issues.
- Provided guidance and support to team members when needed.
- Handled employee relations issues such as disciplinary action or terminations.
- Assigned tasks to employees and monitored progress of projects.
- Analyzed data from customer surveys and implemented changes accordingly.
Education
Associate of Science - Accounting And Finance
Antonio Guiteras
Habana07-1997
Skills
- Product Sales
- Contract Preparation
- Client Account Management
- Promotional support
- Payment Processing
- Retail loss prevention
- Customer Needs Assessment
- Client Service
- Teamwork and Collaboration
- Excellent communication skills
- Time Management
- Written and oral communication skills
- Problem-Solving
- Professional Demeanor
Languages
Spanish
Full Professional
English
Elementary
Timeline
Sales Associate
Por un Cafe
03.2018 - 06.2024
Manager on Duty
5 Esquinas
06.2015 - 01.2018
Associate of Science - Accounting And Finance
Antonio Guiteras
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