Yara Maldonado Giron
Ardsley,NY
Summary
Versatile healthcare professional with 5 years of experience delivering patient-centered support in fast-paced clinical settings. Skilled in medical terminology, insurance coordination, and scheduling. Detail-oriented and proactive, with a strong ability to communicate effectively, build patient relationships, and support efficient clinical workflows.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Supervisor
CityMD
Yonkers, NY
02.2024 - Current
- Supervised daily office operations, ensuring adherence to protocols and efficiency in workflow.
- Assisted with both clinical and administrative responsibilities to manage patient and operational flow during high-volume shifts
- Enhanced patient care by accurately documenting medical histories, physical examinations, procedures, lab results, and other details directly into charts.
- Applied medical terminology consistently to maintain clear and accurate documentation
- Responded to patient inquiries regarding scheduling, insurance coverage, and office policies in a professional manner
- Maintained strict compliance with HIPAA regulations while handling confidential patient information
- Coordinated scheduling and staffing to meet patient care demands effectively.
Shift Supervisor
CityMD
Yonkers, NY
04.2023 - 02.2024
- Oversaw daily operations while actively supporting front desk and clinical functions, including patient check-in, scheduling, intake, point-of-care testing, and specimen handling
- Responded to patient questions and concerns in a timely and professional manner to support a positive patient experience
- Verified the accuracy of patient information and medical records to maintain consistency and reduce discrepancies
- Maintained organized workspaces and supply areas while monitoring inventory levels and ordering supplies as needed
Senior Patient Service Representative
CityMD
Yonkers, NY
02.2021 - 04.2023
- Coordinated patient scheduling, check-in/check-out, and payment collection to support efficient front office operations
- Verified patient insurance eligibility and coverage prior to appointments
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations
- Provided patients with clear explanations of office procedures, services, and administrative processes
- Addressed patient concerns and complaints through timely follow-up and appropriate referrals
- Trained and mentored new team members on daily workflows and use of eClinicalWorks (eCW) and Athena systems
- Collaborated with staff to maintain a clean, organized, and welcoming office environment for patients
Education
Associate of Applied Science - Radiology
Bronx Community College
Bronx, NY09.2027
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York
New York, NY09.2021
Skills
- Patient Appointment Management
- Medical insurance
- Patient records management
- Confidentiality and HIPAA compliance
- Interdepartmental collaboration
- Professionalism and integrity
- Adaptability in Fast-paced environments
Certification
- Basic Life Support (BLS), American Red Cross — Expires: August 2027
Languages
Spanish
Native or Bilingual
Timeline
Office Supervisor
CityMD
02.2024 - Current
Shift Supervisor
CityMD
04.2023 - 02.2024
Senior Patient Service Representative
CityMD
02.2021 - 04.2023
Associate of Applied Science - Radiology
Bronx Community College
Bachelor of Arts - Clinical Psychology
Hunter College of The City University of New York