Summary
Overview
Work History
Education
Skills
References
Timeline
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Christina Colon-Morales

Smyrna,DE

Summary

Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families, and colleagues.

Overview

9
9
years of professional experience

Work History

Office Supervisor

Bayhealth Medical Group
Milford, DE
02.2024 - Current
  • Resolved customer complaints or answered customers' questions.
  • Interpreted and explained work procedures and policies to brief staff.
  • Delegated work to staff, setting priorities and goals.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Monitored and evaluated office operations to ensure accuracy and efficiency.
  • Documented notes during patient visits.
  • Administered medications under physician's supervision.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Collected samples from patients for laboratory testing purposes.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Registered Medical Assistant

First State Pediatrics
Bear, DE
10.2022 - 02.2024
  • Performed patient assessments, including vital signs and medical history documentation.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Prepared treatment rooms for patient examinations.
  • Verified insurance coverage and processed payments from patients.
  • Administered injections under direct supervision of a physician or nurse practitioner.
  • Handled general office duties to support administrative staff during peak hours.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Scheduled and confirmed appointments for clients and staff.

Office Manager

Comprehensive Accident & Injury Center
Bear, DE
04.2019 - 07.2022
  • Organized company events including holiday parties, team building activities .
  • Supervised staff members, organized schedules and delegated tasks.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained filing system for records, correspondence and other documents.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Recruited and trained new employees to meet job requirements.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Reviewed files and records to obtain information and respond to requests.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Delegated work to staff, setting priorities and goals.

Registered Medical Assistant

Dr. Francis Mase Pediatrics
Bear, DE
07.2015 - 04.2019
  • Performed patient assessments, including vital signs and medical history documentation.
  • Prepared laboratory specimens for analysis and organized lab results.
  • Incorporated outside records into charts and EHR.
  • Organized charts, documents and supplies to maintain team productivity.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Adhered to HIPAA regulations while handling confidential patient information.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Administered medications under physician's supervision.
  • Verified insurance coverage and processed payments from patients.A
  • Assisted physicians in exams, treatments, and procedures.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Education

Associate of Science -

Delaware Technical Community College
DE
05-2019

Diploma - Medical Assistant

Harris School of Buisness
Wilmington, DE
11-2015

High School Diploma -

Glasgow High School
Bear, DE
06-2007

Bachelors of Education - Education

Western Governors University
Salt Lake City, UT

Skills

  • Patient care
  • HIPAA compliance
  • Office management
  • Staff delegation
  • Medical documentation
  • Customer relationship management
  • Appointment scheduling

References

References available upon request.

Timeline

Office Supervisor

Bayhealth Medical Group
02.2024 - Current

Registered Medical Assistant

First State Pediatrics
10.2022 - 02.2024

Office Manager

Comprehensive Accident & Injury Center
04.2019 - 07.2022

Registered Medical Assistant

Dr. Francis Mase Pediatrics
07.2015 - 04.2019

Associate of Science -

Delaware Technical Community College

Diploma - Medical Assistant

Harris School of Buisness

High School Diploma -

Glasgow High School

Bachelors of Education - Education

Western Governors University

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Christina Colon-Morales