Yara Rinaman
Kent,WA
Summary
Enthusiastic professional with extensive experience in hospitality and operational management. Skilled in problem resolution and training initiatives, consistently improving service standards and customer loyalty. Committed to leveraging expertise to enhance operational flow and drive impactful results.
Overview
1
1
Certification
18
18
years of professional experience
Work History
General Manager
Delta Sky Club Compass Group
SeaTac, WA
05.2025 - 06.2026
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, and customer service.
- Executed effective plans of action analyzing forecasts, heatmaps and IRROPS data.
- Forged solid partnerships with Port of Seattle, authorities, clients and vendors, ensuring efficient operational flow.
- Directed staff training programs focused on fostering customer engagement and teamwork.
Assistant General Manager
Delta Sky Club Compass Group
SeaTac, WA
07.2022 - 05.2025
- Exceeded service standards and goals, contributing to improved NSAT scores (guest satisfaction).
- Streamlined procedures to resolve customer inquiries and complaints, enhancing satisfaction and fostering loyalty.
- Performed routine inspections to maintain compliance with safety regulations and health codes.
Operations Manager
Tiffany & Co.
Bellevue, WA
11.2015 - 03.2022
- Coordinated cross-functional initiatives across departments, resulting in improved customer satisfaction outcomes.
- Assessed existing processes and identified opportunities for improvement, leading to recommended solutions that enhanced operational efficiency.
- Cultivated lasting client relationships through effective issue resolution, strengthening client trust and loyalty.
Lead Sales
Henri Bendel
Dadeland, Florida
08.2011 - 12.2014
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delivered exceptional customer service by responding promptly to customer inquiries and complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Kate Spade
Aventura, Florida
11.2008 - 11.2009
- Outperformed sales through customer engagement, resolving issues promptly and sharing product knowledge.
- Resolved customer inquiries and concerns with consistent professionalism and empathy, enhancing customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, reducing wait times during peak retail hours.
Education
Journalism And Mass Communication
Carlos Septien Garcia
Mexico CitySkills
- Operational strategy
- Customer engagement
- Cross-functional coordination
- Safety compliance
- Problem resolution
- Training and coaching
- Ethical leadership
- Situational awareness
Certification
- Hospitality Certification for Leaders - Delta Sky Club 2026
- Global University for Life Long Learning - (GULL Compass Group) 2023
- Tiffany & Co. Leadership Foundation 2022
- Washington State Food Handlers 2025
- Washington State Mandatory Alcohol Server Training (MAST) permit 2025
- ServSafe 2026
- Port of Seattle Authorized Signer 2026
Languages
English, Spanish, French
Accomplishments
- Delta Sky Club Sustainability Award 2025
Timeline
General Manager
Delta Sky Club Compass Group
05.2025 - 06.2026
Assistant General Manager
Delta Sky Club Compass Group
07.2022 - 05.2025
Operations Manager
Tiffany & Co.
11.2015 - 03.2022
Lead Sales
Henri Bendel
08.2011 - 12.2014
Sales Associate
Kate Spade
11.2008 - 11.2009
Journalism And Mass Communication
Carlos Septien Garcia