Yareli Lopez
Chicago,IL
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Supervisor
Mariano's
Chicago, IL
10.2021 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Reviewed reports from subordinate staff members before submitting them to senior management.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier
Little Caesars Pizza
Chicago, IL
07.2020 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Education
High School Diploma -
Von Steuben High School
Chicago, IL06-2020
Skills
- Inventory Control
- Staff Management
- Multitasking
- Teamwork and Collaboration
- Effective Communication
- Written Communication
- Reliability
- Professionalism
- Relationship Building
Timeline
Supervisor
Mariano's
10.2021 - Current
Cashier
Little Caesars Pizza
07.2020 - 10.2021
High School Diploma -
Von Steuben High School