Yareli Valencia
Tucson,AZ
Summary
Driven professional with a proven track record in customer service and sales, notably at Victoria Secret. Excelled in relationship building and problem-solving, enhancing customer satisfaction and loyalty. Demonstrated ability to multitask and communicate effectively, contributing to team success and a positive work environment. Achieved significant improvements in customer engagement and sales outcomes through innovative strategies and a customer-focused approach. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
1
1
year of professional experience
Work History
Sales Associate
Victoria Secret
Tucson, AZ
11.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Southgate Academy
Teachers Assistance
Tucson, AZ
12.2022 - 05.2023
- Provided personalized attention and support to struggling students, resulting in improved academic performance.
- Contributed to curriculum development initiatives, ensuring alignment with state standards and best practices in education.
- Effectively differentiated instruction to accommodate diverse learning styles and individual needs within the classroom.
- Improved student retention rates by implementing engaging and interactive teaching methods.
- Maintained parent contact to discuss student progress and assist students in need.
- Employed creativity, innovation and willingness to redefine traditional learning spaces.
Education
High School Diploma -
Southgate Academy
Tucson05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Sales expertise
- Product Sales
- Customer Needs Assessment
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria Secret
11.2023 - 03.2024
Southgate Academy
Teachers Assistance
12.2022 - 05.2023
High School Diploma -
Southgate Academy