Overview
Work History
Education
Skills
Timeline
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YARELIS MERCEDES

Yonkers,NY

Overview

6
6
years of professional experience

Work History

Remote Customer Service Representative

GCS
Long Island City, NY
02.2023 - 12.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided pre-trip information and answered questions for travelers.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

Team Member

Amazon Warehouse
Staten Island, NY
02.2020 - 11.2021
  • Received deliveries, scanned packages, and updated orders in the internal database.
  • Recognized defective material and reported issues to management.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.

Office Assistant

Scan Mullaly Recreation Center
The Bronx, NY
05.2019 - 07.2019
  • Answered telephone calls and assisted callers with what they needed.
  • Managed inventory of office supplies and placed orders when needed.
  • Improved productivity initiatives, managing office support tasks, and coordinating itineraries and scheduling appointments.

Athletics Department

Riverbank State Park
New York, NY
04.2019 - 07.2019
  • Greeted visitors, assessed needs, and directed them to appropriate personnel.
  • Monitored and Supervised Gym/Fitness Room.
  • Logged people's memberships who were in use of the Fitness Room.

Education

High School Diploma -

Providing Urban Learners Success
The Bronx, NY

Skills

  • Microsoft Office
  • Time management
  • Organization
  • Strong problem solver

Timeline

Remote Customer Service Representative

GCS
02.2023 - 12.2024

Team Member

Amazon Warehouse
02.2020 - 11.2021

Office Assistant

Scan Mullaly Recreation Center
05.2019 - 07.2019

Athletics Department

Riverbank State Park
04.2019 - 07.2019

High School Diploma -

Providing Urban Learners Success

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