YARELIS MERCEDES
Yonkers,NY
Overview
6
6
years of professional experience
Work History
Remote Customer Service Representative
GCS
Long Island City, NY
02.2023 - 12.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided pre-trip information and answered questions for travelers.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
Team Member
Amazon Warehouse
Staten Island, NY
02.2020 - 11.2021
- Received deliveries, scanned packages, and updated orders in the internal database.
- Recognized defective material and reported issues to management.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Office Assistant
Scan Mullaly Recreation Center
The Bronx, NY
05.2019 - 07.2019
- Answered telephone calls and assisted callers with what they needed.
- Managed inventory of office supplies and placed orders when needed.
- Improved productivity initiatives, managing office support tasks, and coordinating itineraries and scheduling appointments.
Athletics Department
Riverbank State Park
New York, NY
04.2019 - 07.2019
- Greeted visitors, assessed needs, and directed them to appropriate personnel.
- Monitored and Supervised Gym/Fitness Room.
- Logged people's memberships who were in use of the Fitness Room.
Education
High School Diploma -
Providing Urban Learners Success
The Bronx, NYSkills
- Microsoft Office
- Time management
- Organization
- Strong problem solver
Timeline
Remote Customer Service Representative
GCS
02.2023 - 12.2024
Team Member
Amazon Warehouse
02.2020 - 11.2021
Office Assistant
Scan Mullaly Recreation Center
05.2019 - 07.2019
Athletics Department
Riverbank State Park
04.2019 - 07.2019
High School Diploma -
Providing Urban Learners Success