Yarellly Navarro
Oxnard
Summary
Reliable and upbeat sales associate/Receptionist successful at promoting customer loyalty, satisfaction and purchases and memberships with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Associate
Club Pilates Franchise LLC
Oxnard
03.2025 - Current
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Processed payments for membership dues using credit card machines or online systems.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Developed trusting relationships with customers by making personal connections.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Sales Associate
Rose's Fashion / Fashion Gal
Oxnard
04.2021 - 02.2025
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Natural Sciences Associates - Natural Sciences
Ventura College
Ventura, CA05-2025
High School Deploma -
Oxnard High School
Oxnard, CA06.2019
Skills
- Payment Processing
- Customer Needs Assessment
- Fitting room maintenance
- Exceptional customer service
- Merchandise Display
- Cleaning techniques
- Display Setup
- Sales Training
- Outgoing Personality
- Cash Handling Accuracy
- Flexible Schedule
- Store Organization
- Reliability
- Cashiering
- Customer service
- Sales strategies
- Positive and professional
- Client service
- Sales strategy
- Product and service sales
- Membership processing
Languages
Native or Bilingual, Native or Bilingual
Timeline
Sales Associate
Club Pilates Franchise LLC
03.2025 - Current
Sales Associate
Rose's Fashion / Fashion Gal
04.2021 - 02.2025
Natural Sciences Associates - Natural Sciences
Ventura College
High School Deploma -
Oxnard High School