Yarely Lopez
Rio Grande City
Summary
Proven team player with a track record of enhancing customer satisfaction at UTRGV through streamlined processes and effective communication. Expert in responsible alcohol service with a knack for cultivating loyalty among patrons at Chili's Bar and Grill. Achieved significant improvements in service efficiency and customer engagement by leveraging strong multitasking abilities and an outgoing personality.
Overview
4
4
years of professional experience
Work History
Bartender
Chili's Bar and Grill
07.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Student Enrollment Assistant
UTRGV
01.2022 - 05.2022
- Maintained updated knowledge of program requirements and institutional policies, providing reliable guidance to applicants and colleagues alike.
- Improved enrollment efficiency by streamlining application processes and implementing digital tools.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns through email, phone calls, and in-person meetings.
- Provided excellent customer service through proactive communication efforts such as follow-up emails or phone calls regarding missing documents or additional required actions from applicants.
- Increased efficiency in financial aid disbursement by collaborating closely with finance office personnel to resolve discrepancies in student accounts.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ensured data accuracy within student records by diligently reviewing documentation and verifying applicant information.
- Input accurate payment details and managed reports in [Software].
Cashier
Bordertown
10.2020 - 07.2021
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX12-2023
High School Diploma -
Preparatory For Early College High School
Rio Grande City, TX05-2021
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Outgoing Personality
- Handling Difficult Customers
- Responsible Alcohol Service
- Professional Appearance
- Food Service
- Alcohol awareness
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Chili's Bar and Grill
07.2022 - Current
Student Enrollment Assistant
UTRGV
01.2022 - 05.2022
Cashier
Bordertown
10.2020 - 07.2021
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
High School Diploma -
Preparatory For Early College High School
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