Yaremi Espinoza-Bryan
Kissimmee,FL
Summary
Dynamic and adaptable professional with a strong background in customer service at The Boathouse. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in managing group reservations and event planning, consistently meeting service expectations while fostering team collaboration. Committed to delivering exceptional hospitality experiences.
Overview
4
4
years of professional experience
Work History
Host
The Boathouse
Disney Springs
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Personal Shopper
Walmart
Palm Harbor, FL
04.2023 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Celebration Station
Game Coach
Clearwater, FL
03.2021 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
East Lake High School
Palm Harbor, FL05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Professional appearance
- Reservations
- Table assignment coordination
- Reservation coordination
- Seating arrangements
- Reservation management
- Group reservations management
- Event planning assistance
- Hospitality and accommodation
Timeline
Host
The Boathouse
09.2023 - Current
Personal Shopper
Walmart
04.2023 - 08.2023
Celebration Station
Game Coach
03.2021 - 12.2022
High School Diploma -
East Lake High School