Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Yareth Moreno

Glendale,Arizona

Summary

Detail-oriented team player with 5 years experience in Customer Service in English and Spanish. Fast learner and dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Dedicated professional with outgoing, positive demeanor and proven skills. Motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Customer Solutions Professional

Real Time Resolutions Inc
03.2019 - 04.2023
  • Mortgage and HOA Debt Collections
  • Inbound and outbound calls for payment arrangements, negotiation while building positive rapport with customers
  • Skip trace & Data entry to ensure a complete file for collection recovery
  • Achieved and maintained monthly company goals
  • Worked with supervising team to start up a new HOA Recovery Team.
  • Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
  • Provided feedback on product or service improvements to better meet customer needs and expectations

Customer Service Representative & Data Analyst

Epiq Legal Services
03.2018 - 02.2019
  • Customer service experience for Epiq Legal Services, inbound and outbound calls to target customers
  • Participated in Data Entry for clients
  • Participated in Correspondence Team, communicating to customers via email on behalf of company clients and exceeding daily goals of emails
  • Trained new oncoming staff one on one.

Education

Certified Cosmetologist

East Valley Institute of Technology
MESA, AZ
11.2017

Diploma -

McClintock High School
TEMPE, AZ
05.2017

Skills

  • MS Office
  • Professional Relationships
  • Understanding Customer Needs
  • Client Rapport-Building
  • Organization and Time Management
  • Professional Phone Etiquette
  • Financial Transactions
  • Effective Multitasking
  • Calm and Professional Under Pressure

Accomplishments

  • Head-Volunteer Coordinator for Non Profit Organization Hidalgo Sin Fronteras, coordinating group tasks/duties of up to 30 volunteers. Create flyers, documents, templates, brochures. Participated in community outreach events to promote volunteer opportunities and enlist new volunteers. Monitored volunteer performance to enforce compliance with established policies and regulations. Developed volunteer policies and procedures, codes of conduct, and volunteer standards. (01.2022-Present)


Languages

Spanish
Native or Bilingual

Timeline

Customer Solutions Professional

Real Time Resolutions Inc
03.2019 - 04.2023

Customer Service Representative & Data Analyst

Epiq Legal Services
03.2018 - 02.2019

Certified Cosmetologist

East Valley Institute of Technology

Diploma -

McClintock High School
Yareth Moreno