Yarianna Valdez
Wendell,NC
Summary
Proven leader at Altar'd State, excelling in team management and exceptional communication. Devoted to giving every customer a positive and memorable experience. Building a strong team by recruiting and developing a team to show guest first mentality. Demonstrated expertise in guiding teams to achieve and surpass sales goals through effective task delegation and performance coaching. Spreading awareness to guests and employees about the importance of giving back to our community. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
2
2
years of professional experience
Work History
Guest Lead
Altar'd State
Raleigh, NC
07.2023 - Current
- Monitored store operations including sales activities, productivity metrics, and employee performance.
- Demonstrated ability to manage a team of guest representatives, ensuring that guest satisfaction is the top priority
- Ranked #2 in BOD accountability for 2024 against store's leadership team
- Recruited, hired, and trained all new brand representatives, contributing to being #4 on VOG trend and #6 on Health Check for VOG
- Appointed Mission Monday captain - reached out to charities to find the best fit and coached team on our giveback program
- Contributed to store's perfomance on the Health Check -current rank #12
Brand Representative
Altar'd State
Raleigh, NC
03.2023 - 07.2023
- Operated cash register and acccuratley processed payments, returns, and exchanges
- Developed excellent customer service skills to ensure satisfaction for guests.
- Performed daily shipping, including packing, scanning, and labeling ship from store orders
- Kept area clean and organized to uphold professional and inviting atmosphere
- Assisted guests with special needs or requests, demonstrating empathy and understanding
Skills
- Guest First Culture
- Recruiting
- Training and Developing
- Guest Relations
- Strong Learning Agility
Languages
Spanish
Native/ Bilingual
Timeline
Guest Lead
Altar'd State
07.2023 - Current
Brand Representative
Altar'd State
03.2023 - 07.2023
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