Yarielys Ocasio
Providence,RI
Summary
Dynamic Operations Administrator with a proven track record at Fed Ex Ground, where I enhanced customer service through exceptional problem-solving and communication skills. Excelled in high-pressure environments, showcasing top-notch multitasking and time management. Demonstrated leadership in quality assurance and organizational skills, significantly improving team efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Operations Administrator
Fed Ex Ground
12.2022 - Current
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities and time management
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided answers to customer questions via phone and email.
- Interacted well with customers to build connections and nurture relationships.
Seasonal Package Handler Trainer
FedEx Ground
11.2022 - 12.2022
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Developed customized training materials for different learning styles, accommodating individual needs and preferences.
- Promoted continuous learning among staff members, encouraging them to seek out opportunities for professional development both internally and externally.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
Package Handler
FedEx Ground
05.2021 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
Bachelor of Arts - Behavioral Sciences
University of Arizona
Tucson, AZ02-2027
Skills
- Quality Assurance
- Multitasking Abilities
- Problem-solving abilities
- Attention to detail
- Time management
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Goal setting
- Customer Service
Languages
English
Spanish
Timeline
Operations Administrator
Fed Ex Ground
12.2022 - Current
Seasonal Package Handler Trainer
FedEx Ground
11.2022 - 12.2022
Package Handler
FedEx Ground
05.2021 - 12.2022
Bachelor of Arts - Behavioral Sciences
University of Arizona
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