Yaritza Liriano
Bronx
Summary
Financial and operations specialist with a proven ability to perform complex analyses and develop customized solutions to meet organizational goals. Skilled in data transformation, analysis, and visualization using tools like Excel. Recognized for building strong relationships with leadership to drive change and improve processes. Seeking to leverage analytical expertise and problem-solving skills in a role that involves strategic decision support and continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Branch Ambassador
Capital One
03.2019 - Current
- Conducted financial and operational analyses to identify cost-saving and revenue-generating opportunities, contributing to strategic decision-making.
- Built and maintained strong relationships with leadership to understand and improve branch processes, ensuring alignment with organizational goals.
- Developed and managed dashboards to track branch performance, providing clear insights and recommendations to senior management.
- Supervised branch operations, continuously identifying areas for improvement and implementing solutions to enhance efficiency.
- Managed data analysis and validation processes, utilizing advanced Excel functions and contributing to risk mitigation and compliance efforts.
- Proactively communicated with management regarding any issues or barriers, ensuring timely resolution and project success.
- Facilitated training sessions and seminars to empower team members and clients with the knowledge to improve their digital banking experience.
Bank Teller
Citibank
01.2017 - 03.2019
- Ensured precise cash flow reporting by consistently balancing the cash drawer daily, contributing to accurate financial tracking and reporting.
Processed customer transactions with speed and accuracy, reducing wait times and enhancing the overall customer experience.- Developed strong relationships with customers by understanding their financial needs, which fostered trust and optimized sales opportunities, leading to high-quality service delivery.
- Identified potential sales opportunities and strategically referred customers to financial service partners, resulting in consistently achieving over 95% of sales targets.
- Identified potential sales opportunities and strategically referred customers to financial service partners, resulting in consistently achieving over 95% of sales targets.
- Proactively followed up on customer complaints, offering effective solutions that significantly improved customer satisfaction and loyalty.
CASHIER
PLS Check Cashing
03.2016 - 01.2017
- Adhered to company policies and procedures, ensuring effective client service and minimizing financial risks and losses.
- Assessed customer needs and provided targeted product recommendations, leading to increased sales and customer satisfaction.
- Assessed customer needs and provided targeted product recommendations, leading to increased sales and customer satisfaction.
- Stayed informed about current promotions and strategically communicated sales opportunities to customers, contributing to sales growth.
- Delivered prompt and efficient customer service, including handling inquiries and resolving issues, to ensure a positive customer experience.
- Mentored and trained 10 new hires, significantly enhancing staff development and boosting overall team productivity.
Education
Bachelor of Science - Business Administration And Management
Lehman College of The City University of New York
The Bronx, NY06.2023
Skills
- Bilingual
- Customer Relationship Management
- Asset Management
- Process Improvement
- Risk Management Policies
- Due Diligence
- Risk Mitigation
- Financial Analysis
- Strategic Decision Support
- Operational Analysis
Languages
Spanish
Native or Bilingual
English
Timeline
Branch Ambassador
Capital One
03.2019 - Current
Bank Teller
Citibank
01.2017 - 03.2019
CASHIER
PLS Check Cashing
03.2016 - 01.2017
Bachelor of Science - Business Administration And Management
Lehman College of The City University of New York
Similar Profiles
Jesus CastilloJesus Castillo
Senior Risk Coordinator - Collections at Capital OneSenior Risk Coordinator - Collections at Capital One
Saleh AlkhouliSaleh Alkhouli
Principle Coordinator / Fraud Investigator at Capital OnePrinciple Coordinator / Fraud Investigator at Capital One
EDDIE FEATHEREDDIE FEATHER
Software Engineering Manager at Capital OneSoftware Engineering Manager at Capital One
Jakyla PaytonJakyla Payton
Customer Service Representative at Capital OneCustomer Service Representative at Capital One
Denton OshanielDenton Oshaniel
security guard at Guardman Organizationsecurity guard at Guardman Organization