Yaritza Payamps
Taunton,MA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Elmwood Home Care
2023.06 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing multiple provider schedules.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Verified patient insurance eligibility and entered patient information into system.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Medical Assistant
PM Pediatrics Urgent Care
2020.12 - 2023.06
- Direct daily operations by applying firm time management and multitasking acumen to take vital signs of 30+ patients, perform basic laboratory tests and EKGs
- Meticulously collect and prepare laboratory specimens using attention to detail, limiting errors
- Routinely prepare treatment rooms for patient examination while assisting with exams and procedures to increase office productivity
- Recognize for having a positive work ethic, maintaining a professional and safe environment for patients, leveraging excellent listening skills to improve customer service-related processes
- Proactively collect patient medical histories and demographics by applying excellent communication and interpersonal skills, providing a welcoming environment
Medical Assistant
Neponset Valley Pediatrics
2019.07 - 2022.10
- Illustrate strong leadership skills to accurately perform venipuncture, measure accurate vital signs and administer injections, ensuring the smooth flow of daily operations
- Streamline administrative duties using a high degree of flexibility, contacting 20+ patients daily for appointment reminders, updating care plans and recording patient history
- Increase office productivity through collaborative teamwork to assist with charting and cleaning of patient rooms
- Performing secretarial duties by displaying strong prioritization skills, completing all tasks within agreed deadlines
Clinical Assistant
Boston Children's Hospital
2017.06 - 2019.06
- Demonstrate excellent customer service skills using excellent communication, obtaining vital signs of patients and inputting them into EMR system
- Leveraged the ability to work in a team environment by working alongside nursing staff, identifying, and reporting unusual findings or changes in patient condition to RN
- Independently created detailed telephone encounters by handling 20+ calls per day, answering, screening, and routing telephone calls while performing general office support tasks
- Piloted day-to-day operations by being flexible with changing workflows and schedules, preparing over 30 rooms for incoming patients, as well as stocking rooms with proper materials
Education
Bachelor of Science - Healthcare Management
Bay State College
Taunton, MA05.2022
Associate of Science - Health Sciences
Bay State College
Taunton, MA05.2016
BLS for -
CPR Certification, American Red Cross -
Skills
- Claims Processing
- Office Administration
- HIPAA Compliance
- Medical Data Collection
- Patient Care Coordination
- Appointment Scheduling
- Insurance Practices
- Customer Service
- Patient Records Management
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Elmwood Home Care
2023.06 - Current
Medical Assistant
PM Pediatrics Urgent Care
2020.12 - 2023.06
Medical Assistant
Neponset Valley Pediatrics
2019.07 - 2022.10
Clinical Assistant
Boston Children's Hospital
2017.06 - 2019.06
Bachelor of Science - Healthcare Management
Bay State College
Associate of Science - Health Sciences
Bay State College
BLS for -
CPR Certification, American Red Cross -
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