Yaritza Rodriguez
Chicago,IL
Summary
Dedicated server consistently delivers attentive guest service in fast-paced dining environments. Balances rapid table turns with extensive menu knowledge and effective conflict resolution, fostering positive guest experiences. Actively supports team members during peak hours and trains new staff on essential policies and procedures to ensure reliable service.
Overview
1
1
Language
6
6
years of professional experience
Work History
Server
The Perch Kitchen and Tap
10.2022 - Current
- Delivered exceptional service during high-volume periods while maintaining attention to detail and guest rapport.
- Resolved customer complaints swiftly, maintaining positive relationships and guest satisfaction.
- Supported colleagues during peak hours, enhancing team cohesion and service efficiency.
- Trained new servers on POS workflows and floor routines, ensuring adherence to company standards.
Sales Associate
Zara
Chicago, IL
09.2021 - 08.2022
- Resolved customer complaints and inquiries efficiently to enhance customer satisfaction and encourage repeat business.
- Trained new hires on register procedures and customer greeting scripts, to help prepare them for their floor shifts.
- Maintained a clean and inviting store environment in collaboration with team members to improve customer experience.
- Executed end of day cleaning tasks with team members, ensuring store readiness for the following day.
Social Media Intern
Puerto Rican Cultural Center
05.2020 - 07.2021
- Coordinated with team members to design and execute social media campaigns supporting small businesses in the neighborhood.
- Created engaging social media content that increased audience interaction.
- Researched cultural topics pertinent to the Puerto Rican community to inform targeted content development.
Education
Bachelors in Human Development And Learning - Education
University of Illinois At Chicago
Chicago, IL05-2025
Skills
- Knowledgeable about food safety
- Customer service
- Versatile and resourceful conflict resolution strategies
- Confident public speaker
- Friendly and professional leader
- Considerate and adaptable teammate
References
JD Rivera General Manager at The Perch Kitchen and Tap 773-450-5234
Mathew McCanna Director of Social Media at the Puerto Rican Cultural Center Mattm@prcc-chgo.org
Languages
Spanish
Languages
Spanish
Professional
Timeline
Server
The Perch Kitchen and Tap
10.2022 - Current
Sales Associate
Zara
09.2021 - 08.2022
Social Media Intern
Puerto Rican Cultural Center
05.2020 - 07.2021
Bachelors in Human Development And Learning - Education
University of Illinois At Chicago