Yarleth Bernal-Salinas
Raleigh,NC
Summary
Led initiatives as the youngest member of the family, demonstrating early leadership skills.
Pursued diverse travel experiences to enhance cultural understanding.
Cultivated a passion for body art and piercings through extensive research and personal experience.
Pursued a lifelong ambition to enter the medical field.
Exhibited confidence and outgoing demeanor in interpersonal interactions.
Demonstrated strong commitment to personal and professional goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowe's Home Improvement
Virginia Beach, VA
- Current
- I would help with returns & help with customer that had issues with there orders or products
Dollar General key holder
Dollar General
Zebulon, NC
- Current
Server
San Jose Restaurant
Zebulon, NC
01.2024 - 10.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Delivered food and beverages promptly, adhering to restaurant standards for quality and presentation.
- Collaborated with kitchen staff to ensure timely order delivery during peak hours.
- Assisted in training new servers on menu offerings and service protocols.
- Monitored dining area for cleanliness, ensuring a welcoming environment for guests.
- Handled customer inquiries and complaints effectively, enhancing overall dining experience.
- Supported inventory management by restocking supplies as needed during shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Moes southwest grill
Garner, NC
06.2022 - 08.2022
Education
High School Diploma - Medical Assistant
Corinth Holders High School
Wendell, NC08.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Microsoft Office Suite
- Data collection
- Prioritization
- Customer relationship management (CRM)
- Staff training
- De-escalation techniques
- Quality control
- Live chat support
- Filing
- Customer education
- Coordination
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Spreadsheets
- Retail store support
- Stock management
- Document control
- Shipping and logistics
- Sales closing
- Product education
- Business development
- Key holder experience
- Receiving support
- Call triaging
- Record preparation
- Report creation
- Report preparation
- Lead generation
- Travel planning
- Route management
- Customer relations
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Server
San Jose Restaurant
01.2024 - 10.2025
Cashier
Moes southwest grill
06.2022 - 08.2022
Customer Service Representative
Lowe's Home Improvement
- Current
Dollar General key holder
Dollar General
- Current
High School Diploma - Medical Assistant
Corinth Holders High School