Yasamin Afzali
Kent
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Nauroz Restaurant. Proven ability to engage guests and resolve complaints, enhancing dining experiences. As a Teacher at Roshan Private School, developed innovative lesson plans and led workshops, showcasing expertise in hospitality and education.
Overview
11
11
years of professional experience
Work History
Server
Nauroz Restaurant
02.2019 - 09.2023
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in training new servers on menu items and service protocols.
- Managed multiple tables efficiently during peak hours, maintaining service quality.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Served food and beverages promptly with focused attention to customer needs.
Teacher
Roshan Private School
03.2013 - 02.2015
- Developed engaging lesson plans to enhance student learning and foster critical thinking skills.
- Implemented innovative teaching methods to cater to diverse learning styles and needs.
- Collaborated with colleagues to design interdisciplinary projects that promote teamwork and creativity.
- Assessed student progress through regular evaluations and provided constructive feedback for improvement.
- Led professional development workshops focused on integrating technology into the curriculum effectively.
Education
BBA - Management
Management And Financial Institute
Kabul,Afghanistan03-2012
High School Diploma -
Zarghona High School
Kabul,Afghanistan05-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Hospitality service expertise
- Professional appearance
Timeline
Server
Nauroz Restaurant
02.2019 - 09.2023
Teacher
Roshan Private School
03.2013 - 02.2015
BBA - Management
Management And Financial Institute
High School Diploma -
Zarghona High School