Yasanny Baez
The Bronx,NY
Summary
A highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Busser
Sun & Surf Beach Club
Nassau, NY
06.2023 - 09.2023
- Maintained a friendly attitude towards customers at all times.
- Bussed and reset tables in an orderly fashion.
- Cleared tables to maintain a high turnover rate and minimize wait times.
- Greeted customers and answered questions about menu items.
- Took initiative to help others whenever necessary.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Ensured that each table was properly set before seating guests.
- Communicated with kitchen staff regarding any special requests from customers.
Front Desk Receptionist
SUNY Cortland Stadium Complex
Cortland, NY
08.2019 - 05.2023
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Cashier
Target
Manhattan, NY
06.2021 - 08.2021
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep the store operational.
Education
Bachelor of Science - Community Health Services
SUNY College At Cortland
Cortland, NY05-2023
Skills
- Regulatory Compliance
- Quality Assurance
- Server Support
- Time Management
- Customer Service Excellence
- Inventory Management
- Office Organization
- Correspondence Typing
- Listening Skills
- Verbal and Written Communication
- Team Collaboration
- Technical Support
- Researching Skills
- Email and Telephone Decorum
- Problem-Solving Skills
- Goal Setting
- Analytical Thinking
- Flexible Schedule
Languages
Spanish
Native/ Bilingual
Timeline
Busser
Sun & Surf Beach Club
06.2023 - 09.2023
Cashier
Target
06.2021 - 08.2021
Front Desk Receptionist
SUNY Cortland Stadium Complex
08.2019 - 05.2023
Bachelor of Science - Community Health Services
SUNY College At Cortland
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