Yascairy Quinones
Baldwin,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
Queens, NY
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Assistant Manager
Real Estate Office
Garden City, NY
04.2022 - 04.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
Customer Service Representative
Toyota
Westbury, NY
11.2019 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Highschool Diploma -
Sagrado Corazon Highschool
Real Estate License -
Skills
- Scheduling
- Recordkeeping strengths
- Spreadsheets
- Refunds processing
- Stock management
- Documentation
- Staff education and training
- Call escalation
- Microsoft Excel
- Sales expertise
- Proofreading
- Customer consulting
- Coordination
- Researching
- Calendaring
- Translation verification
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
State Farm
04.2023 - Current
Assistant Manager
Real Estate Office
04.2022 - 04.2023
Customer Service Representative
Toyota
11.2019 - 04.2022
Highschool Diploma -
Sagrado Corazon Highschool
Real Estate License -
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