YASCENE HAMILTON
Ocho Rios
Summary
Customer-focused hospitality professional with 4+ years of experience delivering high-quality guest services in luxury resorts, hotels, and customer care environments. Skilled in front desk operations, concierge services, reservations, guest relations, and problem resolution. Known for professionalism, strong communication skills, and creating exceptional guest experiences from arrival to departure.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Rayon Hotel
Ocho Rios
08.2024 - Current
- Managed guest check-in and check-out processes accurately and efficiently.
- Handled reservation, guest inquiries, phone calls, and email correspondence.
- Performed administrative duties including reports, inventory, and room inspections.
Club Sandals Concierge
Sandals South Coast Hospitality Training Program
01.2024 - Current
- Provided personalized concierge services from arrival through departure.
- Managed room inspections, dinner reservations, and guest escorts.
Guest Services Agent
Royalton Negril Resort & Spa
Negril
- Delivered exceptional guest service in a luxury all-inclusive resort.
- Assisted guests with accommodations, services, and special requests.
- Maintained brand standards through professional, courteous engagement.
Education
CSEC/CXC - English Language, Social Studies, Food & Nutrition, Caribbean History
NCTVET - Customer Engagement for Hospitality Services
Sandals Hospitality Training Programme -
Jamaica Data Protection Act (JDPA) - Certification
Skills
- Guest Relations
- Front Desk Operations
- Concierge Services
- Check-In / Check-Out
- Reservations & Bookings
- Customer Service & Complaint Resolution
References
Available upon request.
Awards
- Prefect, 2018-2020
- JCDC Choir Finalist, 2019
- Most Consistent, 2023
- Most Improved, 2023
Timeline
Front Desk Agent
Rayon Hotel
08.2024 - Current
Club Sandals Concierge
Sandals South Coast Hospitality Training Program
01.2024 - Current
Guest Services Agent
Royalton Negril Resort & Spa