Yasemin Sims
Atlanta,GA
Summary
Motivated and detail-oriented job seeker with a proven track record in delivering exceptional customer service and administrative support. Strong organizational skills with expertise in calendar management, scheduling, data entry, and database administration. Adept at building positive relationships and effectively assisting teams to achieve organizational goals. Passionate about providing top-notch service and contributing to a collaborative work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Impact Therapy
Warner Robins, GA
05.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
- Handled cash transactions and maintained sales and payments records accurately
Retail Sales Associate
Old Navy
Warner Robins, GA
07.2022 - Current
- Managed efficient cash register operations
- Developed professional relationships with customers to increase loyalty, retention and rapport
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Greeted customers and helped with product questions, selections, and purchases
- Helped customers complete purchases, locate items, and join reward programs
Online Reseller
Mercari & Depop
07.2020 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products
- Optimized product listings for search engines to increase visibility and drive traffic to listings
- Analyzed customer trends and provided insights to improve customer experience
- Over $1300 in earnings
- Developed and executed online strategies for leads, sales and pricing to generate revenue
- Developed and executed marketing campaigns to increase online sales and customer engagement
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes
- Negotiated with suppliers to secure best prices for products
Team Member
Sweet Charlie's
Kathleen, GA
07.2021 - 02.2022
- Operated register to process payments and collect cash payment for order totals
- Trained new team members by relaying information on company procedures and safety requirements
- Addressed and resolved customer complaints in polite and professional manner
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Assisted customers in selecting merchandise best suited to needs
- Reconciled receipt totals, cash and credit payments to address shortages
- Properly labeled and stored food
- Greeted incoming customers and provided reliable, friendly customer service
- Processed sales transactions for cash, debit, and credit purchases
Education
Neuroscience And Behavioral Biology Major
Emory University
Atlanta, GA05-2028
Honor Roll -
Central Georgia Technical College
01.2023
High School Diploma -
Houston County High School
Warner Robins, GASkills
- Retail and Sales Expertise: Skilled in persuasive selling, product promotion, cash register operation, cash handling, loyalty program promotion, folding and ticketing clothing, and maintaining clean work areas Experienced in maximizing productivity and providing excellent customer assistance
- Medical Office Administration: Proficient in medical records management, patient relations, appointment scheduling, front desk operations, and patient data processing Knowledgeable in HIPAA compliance, obtaining authorizations, co-payment collection, and financial documentation
- Administrative and Communication Skills: Adept in telephone etiquette, information assurance, updating charts, typing, filing, and coordinating paperwork Experienced in office supply management and inventory tracking
- Time Management and Problem-Solving: Strong ability to manage time effectively, solve complex problems, and work flexible hours in team-oriented environments
Certification
EFNEP (Expanded Food & Nutrition Education Program)
Languages
- Turkish, Native or Bilingual
- Spanish, Limited Working
Timeline
Receptionist
Impact Therapy
05.2023 - Current
Retail Sales Associate
Old Navy
07.2022 - Current
Team Member
Sweet Charlie's
07.2021 - 02.2022
Online Reseller
Mercari & Depop
07.2020 - Current
EFNEP (Expanded Food & Nutrition Education Program)
Neuroscience And Behavioral Biology Major
Emory University
Honor Roll -
Central Georgia Technical College
High School Diploma -
Houston County High School
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