Yasharah St. Phard
Summary
Versatile healthcare administrator with a strong background in healthcare management and patient coordination. Proficient in electronic health records management, patient scheduling, and billing processes. Committed to ensuring regulatory compliance and fostering a welcoming environment that enhances patient care and team collaboration.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Optimal Bio
Cary, NC
12.2025 - Current
- Provide excellent customer service to patients.
- Greet patients in a friendly and professional manner, in person and over the phone.
- Attend to patient needs, going above and beyond from check-in to check-out.
- Completed front office functions including patient communication, answering phones and emails, check-in and check-out, scheduling, and billing, ensuring efficient daily operations.
- Use EHR for scheduling, billing, maintaining patient records, new patient paperwork, consent forms and other documentation.
- Managed multiple projects that emerged during the workflow.
- Order lab work for patients.
- Prep procedure rooms, including cleaning and safe handling of biohazard materials, syringe preparation.
- Participated in office cleaning and organization to maintain a safe and welcoming environment for patients and staff.
- Ensured compliance with HIPAA and OSHA regulations to protect patient information and promote workplace safety.
- Travel up to 10% for training or development opportunities
Administrative Support Supervisor – Oncology Registration
UNC Health Care
10.2023 - 03.2025
- Established departmental goals and objectives while developing policies and procedures to ensure alignment with organizational priorities.
- Ensures all staff are properly trained. Provides on-the-job training and identifies broader training needs that may be addressed with formal training.
- Administered human resource functions in accordance with health care system policies, selecting, training, evaluating, counseling, and disciplining employees to enhance team effectiveness.
- Establishes priorities within the unit supervised, establishes work schedules, organizes, and directs the flow of work. Adjusts individual assignments to meet the needs of the unit.
- Reviews work of subordinates and productivity reports to ensure that the quality and quantity of work performed meets internally established goals for timeliness and to determine areas for improvement. Suggests and participates in quality improvement initiatives for the work unit and the department.
- Mediated work conflicts among team members, leveraging operational knowledge to foster a collaborative work environment.
- Provides input to department budget process and monitors to ensure fiscal accountability. May establish work unit budget.
Interim Administrative Support Supervisor – Oncology Registration
UNC Health Care
08.2023 - 10.2023
- Administers the units Human Resource function in accordance with Health Care System policies/proceduress. Managed selection, training, evaluation, counseling, and discipline of employees within the work unit.
- Establishes priorities within the unit supervised, establishes work schedules, organizes, and directs the flow of work. Adjusts individual assignments to meet the needs of the unit.
- Trained staff in job functions through structured on-the-job training, enhancing team competency.
- Establishes departmental goals and objectives. Develops policies and procedures to accomplish objectives.
- Reviewed subordinate work and productivity reports to ensure quality and timeliness, identifying areas for improvement and participating in quality initiatives.
- Mediated staff conflicts to maintain a harmonious work environment, serving as a primary resource for employees on policy interpretation and problem resolution.
- Provides input to the department budget process and monitors to ensure fiscal accountability. May establish work unit budget.
- Completed Interim Supervisor role while managing Admin Specialist job responsibilities.
Administrative Specialist – Oncology Registration
UNC Health Care
08.2022 - 08.2023
- First point of contact for all NC Cancer Hospital patients.
- Register patients and complete encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. Contact insurance companies directly to verify/determine eligibility. Verify previous balance owed to UNCH.
- Guided patients through registration process, addressing concerns and providing necessary support.
- Process Pre-Registration standard work.
- Process and maintain department work-queues.
- Coordinated team operations in supervisor's absence to maintain workflow and service quality. team while supervisor/manager is out of office.
- Provide training and staff development to current and new employees.
- Trained colleagues in effective communication techniques. in verbal and written communication.
- Maintain an understanding of clinic needs and stay up to date on changes so that process adjustments can be implemented as needed.
- Coordinated and completed special projects independently or with other groups.
Administrative Associate
UNC Health Care
05.2021 - 08.2022
- Scheduling and confirming appointments, tests, treatments, and other procedures.
- Obtaining and updating patients' personal and health information.
- Creating and maintaining electronic health records.
- Managing incoming and outgoing referrals.
- Checked medical insurance details to confirm patient coverage. and facilitated communication between patients and insurers.
- Following decision-making algorithms in the management of complex administrative or clinical concerns, to ensure optimal patient safety and satisfaction.
- Monitored clinic needs and implemented process adjustments to enhance operations.
- Coordinated and executed special projects independently or collaboratively with teams.
Reimbursement Specialist
Janssen Pharmaceuticals
11.2020 - 04.2022
- Reviewed and completed verification of benefits.
- Performed insurance verification, pre-certification, and pre-authorization.
- Determined medical necessity, using individual insurance carrier regulations.
- Identified coverage access opportunities to overcome reimbursement barriers, facilitating smoother claim processing.
- Submitted insurance claims to various companies to ensure timely processing.
- Researched claim rejections, investigating issues to formulate effective appeals and increase recovery rates.
- Verified technical reimbursement questions for providers, billing, and coding staff.
- Reviewed uninsured accounts, verifying medical assistance applications, charity care options, and drug replacement program availability to enhance patient support.
- Collected coinsurance and deductibles from patients for rendered services.
Tier 1 Technical Support Agent
Kelly Services
01.2019 - 11.2020
- Apple (iOS and MAC) Plus Tier 1 Advisor
- Provided remote customer support as a Tier 1 advisor, addressing diverse technical issues.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Conducted screenshare sessions and phone calls to resolve software and system access issues.
- Resolved data connectivity issues for customers by guiding them through troubleshooting steps and hardware rebooting.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Maintained composure and patience in face of difficult customer situations; applied de-escalation techniques and positive customer support.
- Contributed to refining technical support processes, enhancing overall customer service experience.
Office Assistant
Managed Labor Solutions
12.2015 - 11.2018
- Answered, screened, and routed incoming calls to ensure effective communication and timely response to inquiries.
- Greeted and assisted customers and visitors at the front desk.
- Performed administrative duties including faxing, filling, and managing incoming and outgoing mail.
- Scheduled appointments and meetings.
- Create and maintain customer databases.
- Drafted meeting agendas, supplied advance materials, and coordinated follow-up actions to enhance meeting productivity.
- Prepare and mail out invoices.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Oversaw workforce management and staff scheduling to maintain organized office operations and support team efficiency.
Education
BSB. Bachelor of Science - Bachelor of Science in Business
University Of Phoenix
Phoenix, AZ05-2022
MBA - Business Administration And Management
University Of Phoenix
Phoenix, AZ07-2024
Certificate - Small Business and Entrepreneurship
University Of Phoenix
Phoenix, AZ01-2021
Skills
- Electronic health records
- Patient scheduling
- Medical billing
- HIPAA compliance
- Office organization
- Customer relationship management
Affiliations
- Member, Alumni Association
- National Society of Collegiate Member
Accomplishments
- Consistently maintained high customer satisfaction ratings.
Timeline
Patient Coordinator
Optimal Bio
12.2025 - Current
Administrative Support Supervisor – Oncology Registration
UNC Health Care
10.2023 - 03.2025
Interim Administrative Support Supervisor – Oncology Registration
UNC Health Care
08.2023 - 10.2023
Administrative Specialist – Oncology Registration
UNC Health Care
08.2022 - 08.2023
Administrative Associate
UNC Health Care
05.2021 - 08.2022
Reimbursement Specialist
Janssen Pharmaceuticals
11.2020 - 04.2022
Tier 1 Technical Support Agent
Kelly Services
01.2019 - 11.2020
Office Assistant
Managed Labor Solutions
12.2015 - 11.2018
BSB. Bachelor of Science - Bachelor of Science in Business
University Of Phoenix
MBA - Business Administration And Management
University Of Phoenix
Certificate - Small Business and Entrepreneurship
University Of Phoenix