Yasheena Curtis
Rochester,NY
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At My Pal Enterprises LLC, mastered time management and attention to detail, significantly improving workplace safety and efficiency. Excelled in active listening and multitasking across roles, driving positive outcomes and customer loyalty.
Overview
9
9
years of professional experience
Work History
Site Coordinator
My Pal Enterprises LLC
06.2019 - Current
- Scheduled staff to cover all necessary duties.
- Prepared and distributed cleaning materials, ensuring timely access for all employees.
- Worked effectively in fast-paced environments.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Health Ambassador
Walmart
02.2021 - 03.2023
- Contributed to team objectives in fast-paced environment.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Observed and documented employee factors such as exposures, symptoms, and positive test results to Covid-19.
Consumer Specialist
Maximus
09.2022 - 01.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Served as a primary point of contact for patients, addressing inquiries about insurance coverage.
Customer Service Representative
Time Warner Cable
06.2015 - 08.2016
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Charlotte High School
Rochester, NY06-2008
Skills
- Scheduling Coordination
- Supplies distribution
- Time Management
- Multitasking
- Attention to Detail
- Computer Skills
- Active Listening
- Phone Etiquette
- Self Motivation
Volunteer Basketball Coach
A youth coach with three years of experience specializing in coaching/ mentoring student-athletes to achieve academic and athletic goals.
Timeline
Consumer Specialist
Maximus
09.2022 - 01.2023
Health Ambassador
Walmart
02.2021 - 03.2023
Site Coordinator
My Pal Enterprises LLC
06.2019 - Current
Customer Service Representative
Time Warner Cable
06.2015 - 08.2016
High School Diploma -
Charlotte High School
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