Yasheka Robbinson
Taco Bell
Longview,TX
1
Certification
8
years of professional experience
Dynamic assistant manager with a strong background in team leadership and decision-making. Skilled in managing inventory and training staff on operational excellence. Committed to improving customer service standards and operational efficiency.
Work History
Assistant Manager
4 Years 7 Months- Assisted in training new staff on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during daily operations.
- Managed inventory levels, placing orders to maintain stock availability.
- Streamlined workflow processes to enhance efficiency and reduce customer wait times.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Packer
1 Year 4 Months- Packaged food products efficiently, ensuring adherence to quality standards.
- Operated packaging machinery to enhance production speed and accuracy.
- Conducted quality checks on finished products to maintain consistency.
- Collaborated with team members to streamline packing processes and reduce waste.
Shift Leader
2 Years 9 Months- Supervised daily operations to ensure efficient workflow and high service standards.
- Trained and mentored new team members on menu items and customer service techniques.
- Implemented strategies to enhance team productivity during peak hours.
- Led inventory management efforts, maintaining stock levels and minimizing waste.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Customer Service Representative
7 Years 5 Months- Utilized CRM systems to document interactions, ensuring accurate records for follow-up actions.
- Collaborated with team members to streamline processes that enhanced service delivery efficiency.
- Assisted in training new employees on customer service protocols and system navigation.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service quality.
Customer Service Representative
9 Months- Provided exceptional customer support through effective communication and problem-solving techniques.
- Handled inbound inquiries, resolving issues promptly while maintaining a positive customer experience.
- Utilized CRM systems to document interactions, ensuring
- AT&T customer service
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Customer relations
Task delegation
Workload management
Certification
Serv Safe
Timeline
Assistant Manager
Taco Bell
01.2022 - CurrentRead More
Packer
John Souels Food
07.2020 - 11.2021Read More
Customer Service Representative
S4 Communications
03.2019 - 2020Read More
Customer Service Representative
Concentrix
06.2018 - 03.2019Read More
Shift Leader
Five Guys
04.2018 - 01.2021Read More
Longview High School
High School Diploma
Read More