Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yasheria Leverette

Plum Branch,SC

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Parrish Home Medical
Greenwood, SC
05.2022 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored junior team members and managed employee relationships.

Paraprofessional/Secretary

McCormick County School District
McCormick, SC
08.2020 - 05.2022
  • Provided guidance to students in the classroom setting.
  • Supervised small groups of students during instruction time.
  • Applied positive reinforcement to redirect negative behaviors.
  • Conducted reading and math interventions under the supervision of a certified teacher.
  • Attended in-services, workshops and seminars.
  • Assisted students with special needs in completing tasks and understanding material.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Supervised students in classrooms, halls, cafeterias and gymnasiums

Seasonal Worker

Fujifilm
Greenwod, South
05.2011 - 07.2020
  • Met or exceeded target for on-time customer shipments.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Identified defective parts or components and removed them from production line.
  • Ensured proper labeling of completed products before shipping out.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Inspected finished products for adherence to customer specifications.

Registered Pharmacy Technician/Customer Service Representative

Walmart Super Center
Greenwood, South Carolina
07.2010 - 04.2020
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Answered telephones to respond to questions or requests.
  • Verified insurance coverage for prescriptions.
  • Provided customer service in the pharmacy, including answering questions about medications and health care items.

Education

Certified Phlebotomy Technician - Phlebotomy

Tender Care Training Center
Augusta, GA
08-2021

High School Diploma -

McCormick High School
McCormick, SC
05-2005

Skills

  • Customer service
  • Order processing
  • Payment handling
  • Time management
  • Team collaboration
  • Safety compliance
  • Attention to detail
  • Line work
  • Shipment preparation
  • Multitasking
  • Clerical duties

Certification

  • Certified Phlebotomy Technician
  • Certified Medication Technician

Timeline

Customer Service Representative

Parrish Home Medical
05.2022 - Current

Paraprofessional/Secretary

McCormick County School District
08.2020 - 05.2022

Seasonal Worker

Fujifilm
05.2011 - 07.2020

Registered Pharmacy Technician/Customer Service Representative

Walmart Super Center
07.2010 - 04.2020

Certified Phlebotomy Technician - Phlebotomy

Tender Care Training Center

High School Diploma -

McCormick High School

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Yasheria Leverette