Summary
Overview
Work History
Education
Skills
Timeline
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YASHICA SCOTT

BALTIMORE (BALTIMORE COUNTY), MD 21222,Maryland

Summary

Dependable self-starter, with a willingness to assist others to exceed department goals. Dynamic professional with a proven track record at Under Armour, excelling in data entry and communication. Achieved a 250% increase in return processing efficiency while maintaining a less than 1% error rate. Cross-trained across departments, showcasing adaptability and strong organizational skills to drive team success.

Overview

25
25
years of professional experience

Work History

Customer Returns Processor

Under Armour
Sparrows Point, MD
08.2015 - Current
  • Completed the return process promptly, exceeding the standard by 250% on average, with less than a 1% error rate, resulting in company savings.
  • Verified and logged deadlines for responding to daily inquiries.
  • Communicated with coworkers regarding deadlines and project milestones.
  • The administrator assumed duties by tracking returns submitted beyond the 60-day window.
  • Assist my manager. Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Allocated resources effectively to ensure project completion within deadlines and budget, per my manager's request.
  • Coordinated daily operations, completed the safety topic, while ensuring team adherence to company policies and procedures.

Armed Security Officer

Graham Security Services
Glen Burnie, MD
07.2007 - 07.2015
  • Participated in training exercises related to emergency response protocols.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Monitored surveillance cameras to detect any criminal activity or violations of policy.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

Production Worker

phillips warehouse
Baltimore, MD
06.2000 - 07.2007
  • Kept operations area neat and orderly to minimize obstacles.
  • Met or exceeded target for on-time customer shipments.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Assisted in setting up production lines for manufacturing processes.
  • Sorted product components on work tables to maintain maximum organization and productivity.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Produced quality products by palletizing, packaging and assembling finished items.

Education

High School Diploma -

North Western High
Baltimore, MD
07-1998

Skills

  • Data Entry Specialist
  • Microsoft Excel
  • Rework (Samples & Compliance)
  • Excellent communication skills
  • Excel in intercommunication and interactions
  • licensed dock stocker
  • Cross-trained in every department
  • Assist with modifying attributes, and correcting errors in PKMS
  • Responsible for the end-of-the-day spreadsheet and sending out emails to confirm recipients

Timeline

Customer Returns Processor

Under Armour
08.2015 - Current

Armed Security Officer

Graham Security Services
07.2007 - 07.2015

Production Worker

phillips warehouse
06.2000 - 07.2007

High School Diploma -

North Western High

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YASHICA SCOTT