Yashira Rodriguez
Reading
Summary
Dynamic Housekeeping Supervisor with a proven track record at Holiday Inn Express Hotel, enhancing guest satisfaction through exceptional cleaning and sanitation practices. Skilled in customer service and team collaboration, I successfully trained staff, resulting in improved cleanliness ratings and positive guest feedback. Committed to maintaining high standards and fostering a service-oriented environment.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Holiday Inn Express Hotel
02.2023 - 01.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping Cleaner
Inn at Reading
05.2020 - 02.2023
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
- Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
- Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
- Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
Education
High School Diploma -
Reading Senior High School
Reading, PA06-2012
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Languages
Spanish
Full Professional
Timeline
Housekeeping Supervisor
Holiday Inn Express Hotel
02.2023 - 01.2024
Housekeeping Cleaner
Inn at Reading
05.2020 - 02.2023
High School Diploma -
Reading Senior High School
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