Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Yashira Torres

Greenville,SC

Summary

Experienced Store Manager/ District Training Manager with over fifteen years in sales and progressive leadership roles. Skilled in assessing needs, delivering engaging sessions, and promoting collaboration. Proven track record of motivating sales teams to exceed targets in competitive markets. Committed to cultivating a culture of continuous learning and growth for sustained growth.

Overview

20
20
years of professional experience

Work History

District Training Manager

Journeys Shoes JY 1712
Greenville, SC
10.2023 - Current
  • Worked closely with the District Manager to align training initiatives with overall district objectives and priorities.
  • Collaborated with the District Manager to assess training needs based on district performance and goals.
  • Oversaw the entire staffing process for store 976, from hiring store manager to sale associates.
  • Provided support to store managers by implementing changes and addressing operational challenges.

Store Manager

Journeys Shoes UG 206 & JY 1712
Greenville, SC
01.2023 - 10.2023
  • Played a key role in driving positive changes and enhancing overall store proformance within the district.
  • Led day-to-day operations of the store, including: sales, customer service, and inventory management.
  • Set and achieved sale targets and other key performance indicators (KPIs) to drive revenue growth.
  • Fostered a positive work environment by providing coaching, feedback, and recognition to staff.

Co-Manager

Journeys Shoes UG206
Greenville, SC
11.2022 - 01.2023
  • Supported the store manager in overseeing daily operations, including sales, staffing, and customer service.
  • Contributed to the development of store policies and procedures.
  • Assumed responsibility for store operations in the absence of the store manager.

Store Manager

FYE
Greenville , SC
06.2012 - 07.2021
  • Hired and trained fifteen plus associates and motivated them to become high-selling and hard working team members with strong knowledge of inventory.
  • Adhered to company standard operating procedures ensuring merchandise and cash was safety and professionally handled.
  • Exceed sales forecast by more than $85K in 2013, 2014, 2017, 2019, 2020.
  • Composed budgets with the goal of cutting cost. Met goal by 15% through analysis of sales and customers.
  • Manage stock levels and made key decisions about stock control.
  • Posses strong sales knowledge to offer solutions and retain our customers.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Resolved customer problems by investigating issues, answering questions, and building rapport.

Assistant Manager

FYE
Greenville, SC
11.2007 - 06.2012
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with monthly planner, weekly sale changes, and daily goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Delegated tasks to team members based upon skill level and achieve organizational goals.
  • Collaborated with management on developing strategic plans for achieving business goals.

Sales Associate

FYE
Greenville, SC
06.2004 - 11.2007
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.

Education

MBA - Arts And Entertainment Management

Full Sail University
Winter Park, FL
07-2023

Skills

  • Coaching and development
  • Sales Management
  • Adaptability
  • Communication
  • Leadership
  • Customer Focus
  • Conflict Resolution
  • Diversity and Inclusion Hiring

Accomplishments

  • 100K Award Winner FY24
  • District Store Manager Winner FY24
  • Region Store Manager Winner FY24
  • Turned UG206 +12% before being transferred to 1712
  • Took 1712 from -43% to +2% within 17 weeks
  • GOR Certified FY24
  • Audit Excellence FY24
  • UGG Contest FY24
  • Promoted Archer Kerrick JY976
  • Promoted Dee Mason UG206
  • Promoted Dustin Eskew JY976
  • Promoted Caitlin Tuten JK1620

Timeline

District Training Manager

Journeys Shoes JY 1712
10.2023 - Current

Store Manager

Journeys Shoes UG 206 & JY 1712
01.2023 - 10.2023

Co-Manager

Journeys Shoes UG206
11.2022 - 01.2023

Store Manager

FYE
06.2012 - 07.2021

Assistant Manager

FYE
11.2007 - 06.2012

Sales Associate

FYE
06.2004 - 11.2007

MBA - Arts And Entertainment Management

Full Sail University

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Yashira Torres