Yashira Zayas
Reading,PA
Summary
Dynamic professional with a proven track record at Penske and Wells Fargo, excelling in customer service and regulatory compliance. Adept at creative problem-solving and risk management, I leverage Salesforce proficiency to enhance operational efficiency. Recognized for exceptional attention to detail, I consistently deliver results in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Remarketing Service Representative
Penske
02.2023 - Current
- Provide exceptional customer service to new and returning clients regarding used truck sales.
- Address inquiries about the sales process, out-servicing, and post-sale maintenance in a timely manner.
- Maintain updated resources, including pricing and sales process documentation.
- Communicate with customers about deposit requirements and funding timelines.
- Create accounts for new customers and coordinate with sales representatives for negotiations.
- Negotiate pricing and close sales, submitting price overrides when necessary.
- Liaise with shops to ensure timely updates on post-sale processes and estimated completion timeframes.
- Serve as pricing and financing resource for customers, using prior loan experience to address lender documentation needs.
- Liaise with IT, management, sales, and shop teams to troubleshoot and refine new pickup portal functionality; contribute to testing, QA and reporting user issues.
Home Loan Processor
Wells Fargo Bank NA
12.2019 - 06.2022
- Delivered outstanding customer service for home equity and mortgage refinancing applications.
- Ensured timely loan processing by gathering required documentation and coordinating with clients and third parties.
- Interpreted loan policies and assessed applicant documentation for compliance and approval.
- Communicated effectively with clients, mortgage consultants, settlement agents, and brokers to provide updates and resolve issues.
- Promoted to Branch Inspection Captain for exceptional attention to detail and performance for auditing purposes.
Operations Lead Specialist
Santander Bank
04.2013 - 12.2019
- Processed domestic and international wire transfers, including amendments and recall of funds.
- Collaborated with the FX department to update daily rates in the system.
- Facilitated testing for new fraud and research databases across multiple departments.
- Handled escalated cases related to fraud, OFAC compliance, and regulatory issues.
- Reviewed and implemented updated procedures for the research department.
Education
High School Diploma -
Reading High School
Reading, PA06-2007
Skills
- Organizational and multitasking skills
- Customer service orientation
- Creative problem-solving
- Risk management expertise
- Regulatory compliance
- Salesforce proficiency
- FX payments experience
- SWIFT systems knowledge
- Microsoft Office proficiency
- AS400 familiarity
- Microsoft Access database skills
- Data collection techniques
- Process improvement strategies
Languages
Spanish
Professional
Timeline
Remarketing Service Representative
Penske
02.2023 - Current
Home Loan Processor
Wells Fargo Bank NA
12.2019 - 06.2022
Operations Lead Specialist
Santander Bank
04.2013 - 12.2019
High School Diploma -
Reading High School