Yasin Elabdi
Apple Valley,MN
Summary
Dynamic professional with a proven track record at Waste Management, excelling in customer relations and expert problem solving. Enhanced satisfaction through proactive communication and upselling, while effectively retaining revenue. Skilled in analytical thinking, driving successful outcomes and fostering strong client partnerships.
Overview
4
4
years of professional experience
Work History
Residential Save Specialist
Waste Management Company
06.2025 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Event Coordinator /Content & Social Media Manager
Fox Den Board Game Cafe
01.2024 - 06.2025
- Coordinated schedules and timelines for events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Lead Teller
Think Mutual Bank
04.2022 - 12.2023
- Supervised daily operations and workflow of teller team to ensure efficient service delivery.
- Trained and mentored new tellers on bank policies, procedures, and customer service best practices.
- Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction and loyalty.
- Developed and led the “Bad Address Project,” a customer-outreach initiative that corrected address inaccuracies for over 650 customers following returned mail, improving data quality and creating additional opportunities for sales engagement.
Education
Associate of Arts - Cinema Producing
Minneapolis Community And Technical College
Minneapolis, MN05-2022
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Photo and video editing
- Project management
Languages
English
Native or Bilingual
Arabic (Morocco)
Native or Bilingual
Timeline
Residential Save Specialist
Waste Management Company
06.2025 - Current
Event Coordinator /Content & Social Media Manager
Fox Den Board Game Cafe
01.2024 - 06.2025
Lead Teller
Think Mutual Bank
04.2022 - 12.2023
Associate of Arts - Cinema Producing
Minneapolis Community And Technical College