Yasin Tefera
Alexandria,VA
Summary
Adept at order coordination and showcasing exceptional time management, I enhanced customer satisfaction at Home Depot by streamlining service processes. My expertise in cash handling and dedication to mentoring new team members have significantly contributed to operational efficiency, with a focus on surpassing customer expectations and driving team performance.
Overview
6
6
years of professional experience
Work History
Uber Partner
Uber And Lyft
Charlotte , NC
04.2020 - Current
- Adhered to local driving laws while transporting passengers safely from point A to point B.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
Customer Service
Home Depot
Falls Church, VA
04.2021 - 12.2024
- Greeted customers and provided exceptional customer service.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Reviewed customer orders and ensured accuracy of product descriptions, quantity, pricing, and delivery dates.
- Generated purchase orders for new product requests from customers according to established procedures.
Catering
Express Catering
Charlotte, NC
09.2019 - 01.2021
- Stocked service areas with supplies such as napkins, utensils, condiments, glassware.
- Trained new employees to perform duties.
- Assisted other servers as needed during peak periods or when short-staffed.
- Filled condiments and napkin containers during slack periods.
Customer Service Cashier
Circle K
Charlotte, NC
03.2019 - 09.2019
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Recommended, selected, located, and obtained products to meet customer needs.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Hidar 11
Ethiopia 08-2017
Skills
- Order coordination
- Drawer management
- Check processing
- Cash handling expertise
- Payment collection
- Retail merchandising
- Time management
- Telephone management
- Refund handling
Timeline
Customer Service
Home Depot
04.2021 - 12.2024
Uber Partner
Uber And Lyft
04.2020 - Current
Catering
Express Catering
09.2019 - 01.2021
Customer Service Cashier
Circle K
03.2019 - 09.2019
High School Diploma -
Hidar 11
Similar Profiles
Manishkumar PatelManishkumar Patel
Driver at Uber, Uber Package, Uber Eat & LYFTDriver at Uber, Uber Package, Uber Eat & LYFT
YIDNKACHEW MulunehYIDNKACHEW Muluneh
Driver at Uber And Lyft and uber eatDriver at Uber And Lyft and uber eat
Shanaya PaesShanaya Paes
Driver at Uber / Uber Eats/ Lyft / Instacart / SparkDriver at Uber / Uber Eats/ Lyft / Instacart / Spark