Summary
Overview
Work History
Education
Skills
Training
Certification
Building a homelab
Timeline
Generic

Yasmanis Mendez

Palm Springs,FL

Summary

Seeking a job opportunity in the cybersecurity field. Qualified Advanced Technical Support Specialist with 3 years of helpdesk and customer service experience. Provides comprehensive Microsoft Office products, PDQ products, Knowbe4 support. Adept at engaging customers by identifying issues and streamlining steps to resolve technical issues effectively.


Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Specialist

WGInc
08.2021 - Current
  • In charge of Cybersecurity training and Phishing email campaigns using Knowbe4
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Experience working with PDQ products such as SmartDeploy, PDQ inventory and deploy.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Education

Bachelor in the Cybersecurity field -

Palm Beach State College
05.2017

Skills

  • Fluent in both English and Spanish
  • Proficient in Microsoft Word, PowerPoint, Excel, and web design
  • Have certifications in Autodesk Inventor
  • Basic experience code in Java and currently learning Python and C
  • Remote IT Implementation
  • User Training
  • Incident Management
  • Desktop Component Repair

Training

  • Implementing and Administering Network Security
  • Network Security and Cryptography
  • Information System Security
  • C# Programming
  • Programming in Java
  • Database Management Systems
  • Business Data Communications, Telecommunications/Network
  • Security Management

Certification

  • Working on CompTIA Security + and Network + certifications

Building a homelab

· Currently trying to build a home lab to experiment with different server OS and get more experience with new tools.

Timeline

Technical Support Specialist

WGInc
08.2021 - Current

Bachelor in the Cybersecurity field -

Palm Beach State College

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Yasmanis Mendez