Yasmin Cosme
Holyoke,MA
Summary
Service-oriented professional with deep roots in passenger care and support, excelling in high-pressure environments where efficient task completion is paramount. Possess specialized skills in emergency response preparedness, conflict resolution, and cultural sensitivity, ensuring passenger safety and satisfaction. Thrive using empathy, communication, and problem-solving to enhance travel experiences for all passengers.
Overview
5
5
years of professional experience
Work History
Bus Monitor
Durham District School Board
Holyoke, 01040
01.2016 - 01.2021
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Helped load luggage into storage compartments underneath the bus.
- Checked tickets for accuracy prior to boarding passengers onto the bus.
- Facilitated smooth loading and unloading of passengers by helping with individual and group issues.
- Conducted emergency bus evacuations using main and emergency doors.
Skills
- Route navigation
- Mobility assistance
- Rider assistance
- Emergency procedures
- Bus inspection
- Assertiveness
- Crisis intervention
- Evacuation procedures
- Incident reporting
- Emergency response
- Teacher collaboration
- Driver support
- Security
Timeline
Bus Monitor
Durham District School Board
01.2016 - 01.2021