Yasmin Cruz
St. Cloud,FL
Summary
Dynamic and competitive Manager with a strong history of successfully implementing strategic initiatives that boost profitability and drive sales. Acknowledged for exceptional performance in operations and customer service, I excel at training and developing team members to achieve excellence in a highly competitive environment.
Overview
14
14
years of professional experience
Work History
General manager /District Trainer
Compass Self Storage
Orlando , FL
01.2014 - Current
- Provide excellent customer service.
- Assist customers with inquiries and problem resolution.
- Respond to daily emails and phone calls, ensuring timely communication with customers and vendors.
- Manage staff, train, and perform evaluations for team development.
- Strive to exceed sales and profitability.
- Coordinated maintenance schedules to uphold facility standards and minimize disruptions.
Shift Manager
The Paradise Shop
Kissimmee, Florida
03.2011 - 01.2014
- Provided change, handled refunds and schedule lunch breaks in a timely manner.
- Supervised daily operations and staff performance in a busy retail environment.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and ensured product availability for customers.
Education
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Customer Service
- Staff training/development
- Efficient multi-tasker
- Inventory Management
- Bilingual in English and Spanish
Timeline
General manager /District Trainer
Compass Self Storage
01.2014 - Current
Shift Manager
The Paradise Shop
03.2011 - 01.2014
Some College (No Degree) - Business Administration
Miami Dade College
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