Yasmin Flores
Laveen
Summary
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Phoenix, AZ
04.2023 - Current
- Trained and mentored new team members on customer service standards and operational procedures.
- Managed inventory levels, ensuring stock availability and minimizing waste through effective ordering practices.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Kids Club Manager
Laveen Elementary School District
Laveen, AZ
08.2022 - 04.2023
- Supervised daily operations, ensuring compliance with school policies and procedures.
- Developed and implemented engaging programs to enhance student participation and community involvement.
- Maintained accurate records of club activities, ensuring transparency and accountability in reporting.
Merchandise Cast Member
Walt Disney World Company
Lake Buena Vista, FL
11.2021 - 06.2022
- Assisted guests in selecting merchandise, enhancing overall shopping experience.
- Trained new cast members on product knowledge and customer service best practices.
- Handled cash transactions accurately while employing excellent customer service techniques for positive experiences.
- Supported successful store openings and closings by completing necessary tasks in a timely manner, ensuring readiness for business hours.
Kids Club Associate
Laveen Elementary School District
Laveen, AZ
10.2019 - 11.2021
- Developed and implemented engaging educational activities for diverse groups of children.
- Facilitated effective communication between parents and staff to address children's needs.
- Monitored child behavior, promoting a safe and positive environment for learning and play.
- Maintained accurate records of attendance, incidents, and program participation for reporting purposes.
- Monitored all activities to maintain maximum level of safety.
Sales Advisor
H&M Hennes & Mauritz
Tempe, AZ
07.2018 - 02.2019
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted customers with product selections, ensuring informed purchasing decisions and satisfaction.
- Collaborated with team members to maintain visual merchandising standards and store organization.
Education
Associate of Arts - Psychology
Maricopa Community Colleges, Phoenix College
Phoenix, AZ12-2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Customer-oriented
- Staff development
- Continuous improvement
- Team leadership
- Problem-solving
Timeline
Shift Supervisor
Starbucks
04.2023 - Current
Kids Club Manager
Laveen Elementary School District
08.2022 - 04.2023
Merchandise Cast Member
Walt Disney World Company
11.2021 - 06.2022
Kids Club Associate
Laveen Elementary School District
10.2019 - 11.2021
Sales Advisor
H&M Hennes & Mauritz
07.2018 - 02.2019
Associate of Arts - Psychology
Maricopa Community Colleges, Phoenix College