Yasmin Hernandez
Dallas,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head Cashier
Lowes Home Improvment
Dallas, Texas
05.2025 - Current
- Supervised cashiers, ensuring efficient transaction processing and customer service.
- Managed cash register operations, handling payments and refunds accurately.
- Trained new cashiers on company policies and customer interaction techniques.
- Resolved customer complaints, providing effective solutions to enhance satisfaction.
- Maintained organized checkout area, ensuring cleanliness and product availability.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
Merchandising Associate
Lowes Home Improvment
Dallas, Texas
07.2023 - 05.2025
- Assisted in organizing merchandise displays to enhance product visibility.
- Managed inventory levels by conducting regular stock checks and audits.
- Collaborated with team members to maintain store cleanliness and organization.
- Supported sales staff by providing product information and assistance to customers.
- Executed daily price changes and ensured accurate labeling of products.
- Organized product displays to attract customers and increase sales.
Skills
- Customer service
- Cash management
- Sales support
- Team collaboration
- Effective communication
- Active listening
- Time management
- Task prioritization
- Supervision and leadership
- Problem resolution
- Good Telephone Etiquette
- Excellent communication
- Public speaking
Languages
English
Professional
Spanish
Professional
Certification
- Pallet Jack
- Ballimore
Timeline
Head Cashier
Lowes Home Improvment
05.2025 - Current
Merchandising Associate
Lowes Home Improvment
07.2023 - 05.2025