Yasmin Heron-REID
Lithonia,GA
Summary
A dedicated and professional individual with a background in customer service, marketing and childcare. Recognized for strong communication, organizational, and documentation skills, with a proven ability to foster emotional and academic growth in youth. Adaptable and positive, eager to embrace new challenges and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative & Marketing Assistant
IGL
Kingston, Jamaica
03.2019 - 08.2020
- Prepare company Standard of Procedure documents
- Enhanced brand visibility by coordinating social media campaigns and creating engaging content.
- Provided photography for marketing various products and services.
- Supported sales team success by providing timely and accurate data analysis and reports on marketing campaign performance.
- Maintained comprehensive customer database for effective segmentation and targeting of marketing campaigns.
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
Negril, Jamaica
06.2017 - 06.2018
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Exam Invigilator
Manchester High School
Manchester, Jamaica
05.2016 - 06.2016
- Invigilator - Supervised candidates while ensuring that examinations are conducted in accordance with regulatory requirements
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Assisted in the setup and breakdown of examination rooms, adhering to strict guidelines for proper seating arrangements and materials distribution.
After School Care Assistant
Kingsway High And Preparatory School
Kingston, Jamaica
09.2014 - 06.2015
- Improved student behavior with consistent enforcement of classroom rules and positive reinforcement strategies.
- Aided students in completing homework assignments, fostering a strong work ethic and academic success.
- Enhanced student safety by diligently monitoring play areas and maintaining a clean, organized environment.
- Maintained a safe and nurturing learning environment by addressing any potential hazards quickly and effectively.
Education
Bachelor of Science - Tourism Management
The University of The West Indies
01.2014
Skills
- Organizational Skills
- Communication Skills
- Arts and Crafts
- Classroom Management
- Documentation and Record Keeping
- Social Skills
- Customer Service
- Team Building
Certification
- Certification in Digital Photography, iCreate Institute
References
Jaron Whitely, Principal
Kingsway High and Preparatory School
876 (382)-6556
Gayonne Campbell, Loyalty and Travel Manager
Beaches Negril Resort and Spa
876 (957)-9270
Flona Brooks, Human Resources
IGL
876 (589)-4217
Timeline
Administrative & Marketing Assistant
IGL
03.2019 - 08.2020
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
06.2017 - 06.2018
Exam Invigilator
Manchester High School
05.2016 - 06.2016
After School Care Assistant
Kingsway High And Preparatory School
09.2014 - 06.2015
Bachelor of Science - Tourism Management
The University of The West Indies