Yasmin Heron-REID
Lithonia,GA
Summary
A dedicated and professional individual with a background in customer service, marketing and childcare. Recognized for strong communication, organizational, and documentation skills, with a proven ability to foster emotional and academic growth in youth. Adaptable and positive, eager to embrace new challenges and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative & Marketing Assistant
IGL
03.2019 - 08.2020
- Prepare company Standard of Procedure documents
- Enhanced brand visibility by coordinating social media campaigns and creating engaging content.
- Provided photography for marketing various products and services.
- Supported sales team success by providing timely and accurate data analysis and reports on marketing campaign performance.
- Maintained comprehensive customer database for effective segmentation and targeting of marketing campaigns.
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
06.2017 - 06.2018
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Exam Invigilator
Manchester High School
05.2016 - 06.2016
- Invigilator - Supervised candidates while ensuring that examinations are conducted in accordance with regulatory requirements
- Checked student identification thoroughly, verifying eligibility for specific exams and preventing incidents of academic dishonesty.
- Assisted in the setup and breakdown of examination rooms, adhering to strict guidelines for proper seating arrangements and materials distribution.
After School Care Assistant
Kingsway High And Preparatory School
09.2014 - 06.2015
- Improved student behavior with consistent enforcement of classroom rules and positive reinforcement strategies.
- Aided students in completing homework assignments, fostering a strong work ethic and academic success.
- Enhanced student safety by diligently monitoring play areas and maintaining a clean, organized environment.
- Maintained a safe and nurturing learning environment by addressing any potential hazards quickly and effectively.
Education
Bachelor of Science - Tourism Management
The University of The West Indies
01.2014
Skills
- Organizational Skills
- Communication Skills
- Arts and Crafts
- Classroom Management
- Documentation and Record Keeping
- Social Skills
- Customer Service
- Team Building
Certification
- Certification in Digital Photography, iCreate Institute
References
Jaron Whitely, Principal
Kingsway High and Preparatory School
876 (382)-6556
Gayonne Campbell, Loyalty and Travel Manager
Beaches Negril Resort and Spa
876 (957)-9270
Flona Brooks, Human Resources
IGL
876 (589)-4217
Timeline
Administrative & Marketing Assistant
IGL
03.2019 - 08.2020
Loyalty & Travel Consultant
Beaches Negril Resort & Spa
06.2017 - 06.2018
Exam Invigilator
Manchester High School
05.2016 - 06.2016
After School Care Assistant
Kingsway High And Preparatory School
09.2014 - 06.2015
Bachelor of Science - Tourism Management
The University of The West Indies
- Certification in Digital Photography, iCreate Institute
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