Yasmin Jackson
Summary
Dynamic professional with a proven track record in customer service and safe driving, exemplified during my tenure at Uber. Skilled in GPS route planning and problem-solving, I consistently enhance customer satisfaction and safety. My ability to manage high-stress situations and maintain punctuality has been instrumental in achieving company goals and fostering positive customer relationships.
Reliable and dedicated individual with strong sense of responsibility and punctuality. Possesses thorough knowledge of local routes and traffic regulations, coupled with excellent vehicle maintenance skills. Committed to ensuring timely and safe transportation, contributing to overall operational efficiency.
Offering dependable and safety-focused approach, eager to learn and develop in dynamic environment. Brings firm understanding of traffic laws and vehicle maintenance, ensuring compliance and efficiency. Ready to use and develop navigational and problem-solving skills in [Desired Position] role.
Diligent [Desired Position] with proven track record in efficient and safe transportation. Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Overview
12
12
years of professional experience
Work History
Driver
Uber
04.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Customer Service Representative
BellSouth Telecommunications
06.2017 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Home Care Provider
Home Health Care Giver
11.2012 - 07.2017
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
Customer Service Representative
24/7 Intouch
01.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
New Product Development Engineer
Safran Electrical & Power
05.2014 - 06.2017
- Reduced time to market for new products by streamlining the development process and fostering cross-functional collaboration.
- Enhanced product efficiency by conducting rigorous testing and implementing necessary modifications.
- Developed innovative solutions to complex engineering challenges, resulting in groundbreaking new products.
- Identified potential risks early in projects by conducting detailed risk assessments, allowing proactive mitigation measures implementation.
- Championed eco-friendly design practices within company's NPD efforts resulting in reduced environmental impact while maintaining product quality and functionality.
Manager
Dollar General
10.2012 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Bachelor of Science - Business
Miami Dade College
Miami, FL04-2019
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
Timeline
Customer Service Representative
BellSouth Telecommunications
06.2017 - 09.2020
Driver
Uber
04.2017 - Current
Customer Service Representative
24/7 Intouch
01.2015 - 05.2017
New Product Development Engineer
Safran Electrical & Power
05.2014 - 06.2017
Home Care Provider
Home Health Care Giver
11.2012 - 07.2017
Manager
Dollar General
10.2012 - 03.2016
Bachelor of Science - Business
Miami Dade College
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