YASMIN MONSERRATE

Pearl Benefits Group

BAY HARBOR, FL

05.2021 - Current

Handled incoming calls and directed callers to appropriate department or employee.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed database systems containing customer contact information.
Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Facilitated communication between different departments within the organization.
Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Responded to customer issues to provide immediate resolution and improve retention.
Handled confidential documents in an organized fashion according to established protocol.
Entered data into spreadsheets using Microsoft Excel or other similar programs.
Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Managed incoming calls while providing information or transferring callers to appropriate personnel.