Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yasmin Morandini

Lorton,VA

Summary

Adept at front desk management and problem-solving, I significantly enhanced guest satisfaction at Hand and Stone Massage and Facial. My expertise in training and mentoring, coupled with a fast-learning ability, has consistently improved team productivity and efficiency. My approach combines meticulous scheduling skills with compassionate client support, driving notable achievements in customer service and operational excellence.

Welcoming Front Desk Associate with 6 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping.

Reliable Job Title well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Hand and Stone Massage and Facial
03.2023 - Current
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

Medical Receptionist

Active Care Chiropractic & Acupuncture Clinic
03.2021 - 04.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Lash Technician

Vallora
04.2021 - 12.2021
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
  • Educated clients on how to clean and maintain lash extensions.
  • Stayed current on latest and diverse types of last extensions and different application processes.

Stock and Fulfillment

Nordstrom Rack
02.2020 - 05.2021
  • Ensured consistent weld integrity by regularly calibrating welding machines and equipment.
  • Contributed to successful project completion by working collaboratively with team members.
  • Reduced material waste by accurately measuring, cutting, and fitting metal components before welding.
  • Optimized workflow efficiency within the team through clear communication of goals, progress updates, and potential roadblocks.

Bridal Consultant

Davids Bridal
03.2019 - 01.2020
  • Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
  • Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
  • Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
  • Conducted thorough follow-ups with clients post-wedding to gather feedback and ensure complete satisfaction with their bridal experience.

Education

Associate Of General Studies - General Studies

Northern Virginia Community College
Annandale, VA
05.2024

Basic Aesthetic License -

Dermal Science International Aesthetic Academy
Reston, VA
10.2021

Skills

  • Front desk management
  • Training and mentoring
  • Time management
  • Problem-solving skills
  • Scheduling
  • File management
  • Fast learning

Timeline

Front Desk Associate

Hand and Stone Massage and Facial
03.2023 - Current

Lash Technician

Vallora
04.2021 - 12.2021

Medical Receptionist

Active Care Chiropractic & Acupuncture Clinic
03.2021 - 04.2022

Stock and Fulfillment

Nordstrom Rack
02.2020 - 05.2021

Bridal Consultant

Davids Bridal
03.2019 - 01.2020

Associate Of General Studies - General Studies

Northern Virginia Community College

Basic Aesthetic License -

Dermal Science International Aesthetic Academy
Yasmin Morandini