Yasmin Roman Villamontes
Phoenix,AZ
Summary
Proven leader in operational excellence, I elevated team efficiency and customer satisfaction at Rancheritas Mexican Food through expert employee scheduling and innovative food preparation techniques. Skilled in cleanliness standards and problem-solving, I consistently enhance service quality, achieving significant improvements in health regulation compliance and vendor relations.
Overview
9
9
years of professional experience
Work History
Food Truck Manager
Rancheritas Mexican Food
01.2022 - 05.2024
- Trained new staff members on company policies, procedures, and safety guidelines for smooth onboarding experiences.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Enhanced team efficiency by developing comprehensive employee schedules and providing regular performance feedback.
- Developed strong vendor relationships for better pricing, product availability, and overall business support.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Collaborated with other food trucks or vendors at events to create a positive atmosphere that attracted more visitors.
- Delivered exceptional customer service by addressing issues promptly and professionally during peak service times.
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
Housekeeping Supervisor
Hernandez Cleaning Services
06.2019 - 12.2021
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Followed safety protocols while working, avoiding accidents and injuries.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Checked tools and equipment to prevent accidents and injuries.
Sanitation Lead
Bubbies Ice Cream
02.2018 - 01.2019
- Led training in sanitation and cleaning practices.
- Increased team efficiency by providing training on proper sanitation practices to all staff members.
- Played an integral role in passing industry inspections by maintaining rigorous sanitation standards throughout the facility.
- Facilitated communication between the sanitation department and management teams on matters relating to hygiene or safety concerns affecting daily operations within the facility.
- Stored chemicals in compliance with Name regulations.
- Collaborated with other departments to develop comprehensive sanitation protocols, resulting in improved overall facility hygiene.
- Coordinated daily tasks and schedules for the sanitation team, maximizing productivity while minimizing downtime in production areas.
- Worked closely with quality assurance teams to ensure all products met or exceeded established cleanliness standards.
- Demonstrated excellent problem-solving skills by quickly identifying issues within the workspace that may have compromised cleanliness standards or posed potential health risks.
Environmental Services
Banner Health
03.2017 - 01.2018
- Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
- Contributed to overall hospital accreditation success through diligent adherence to environmental services standards set forth by regulatory agencies.
- Continuously improved personal skills and knowledge in environmental services practices through training sessions, workshops, and other learning opportunities.
- Maintained smooth and efficient environmental services by effectively overseeing housekeeping and maintenance professionals.
Stower
Amazon Fulfilment
10.2016 - 02.2017
- Inspected items for any damages and reported discrepancies to supervisor.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Optimized storage space utilization through strategic placement of items based on size, weight, and frequency of use.
- Expedited the stowing process for high-priority shipments, ensuring timely delivery to customers.
Housekeeping Supervisor
Scottsdale Plaza Resort
05.2015 - 07.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
Education
West Phoenix High School
Phoenix, Arizona05.2014
Skills
- Food Preparation
- Cleanliness standards
- Health regulations
- Employee Scheduling
- Sanitation Procedures
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Multitasking
- Reliability
- Organizational Skills
- Team Leadership
- Active Listening
Timeline
Food Truck Manager
Rancheritas Mexican Food
01.2022 - 05.2024
Housekeeping Supervisor
Hernandez Cleaning Services
06.2019 - 12.2021
Sanitation Lead
Bubbies Ice Cream
02.2018 - 01.2019
Environmental Services
Banner Health
03.2017 - 01.2018
Stower
Amazon Fulfilment
10.2016 - 02.2017
Housekeeping Supervisor
Scottsdale Plaza Resort
05.2015 - 07.2016
West Phoenix High School
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