Yasmin Samuel
Prattville ,AL
Summary
Dynamic leader with a proven track record at Walgreen's Pharmacy, adept in pharmacy management and team building. Enhanced operational efficiency and patient satisfaction through innovative workflow optimization and effective training programs. Skilled in medication dispensing and mentoring, significantly reducing medication errors and improving service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Montgomery, AL
05.2024 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
Greenville, AL
05.2022 - 05.2024
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2016
Skills
- Medication dispensing
- Workflow optimization
- Pharmacy management
- Training and mentoring
- Team building
- Operations management
- Policy enforcement
Certification
PTCB Certified since April 2022
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2024 - Current
Senior Certified Pharmacy Technician
Walgreen's Pharmacy
05.2022 - 05.2024
High School Diploma -
Penn Foster High School