Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
BusinessAnalyst
Yasmina Nikiema

Yasmina Nikiema

Newark,NJ

Summary

With extensive experience in sales and client satisfaction, my career started at a beauty supply store where I developed my skills in generating sales and meeting customer needs. I have a keen ability to identify popular products and actively listen to clients, enabling me to excel in providing personalized recommendations. Committed to delivering exceptional service, I dedicated five years to this role before pursuing a new professional challenge. Currently, I am a licensed behavior technician, fueled by my passion for this field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Beauty Sales Associate

Beauty Supply Store
07.2017 - 03.2023
  • Increased beauty product sales by providing personalized consultations and recommendations to clients.
  • Built a loyal clientele base by offering tailored recommendations based on individual preferences and skin types.
  • Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
  • Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
  • Enhanced customer satisfaction through effective product demonstrations and makeup application techniques.
  • Maintained up-to-date knowledge of current beauty trends, enabling informed product suggestions for diverse clientele.
  • Worked closely with colleagues to create a welcoming atmosphere that encouraged customers to spend more time exploring product offerings.
  • Demonstrated expertise in various makeup application techniques, helping clients feel confident in their appearance.
  • Provided exceptional customer service by addressing client concerns promptly and offering suitable solutions.
  • Utilized excellent communication skills to effectively convey product benefits and features to potential buyers.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Boosted store revenue by cross-selling complementary beauty products and services.
  • Contributed to the achievement of store-wide sales goals through proactive client outreach and follow-up communication.
  • Organized in-store promotional events to attract new customers and showcase top-selling beauty products.
  • Conducted regular staff training sessions on new product launches and sales techniques, improving overall team performance.
  • Assisted clients in navigating the wide range of available beauty products by providing informative answers to their questions.
  • Improved brand visibility through engaging visual merchandising displays that showcased seasonal trends and popular items.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Answered questions about store policies and addressed customer concerns.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.

Behavior Technician

Proud Moments
05.2023 - 01.2024
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Treated clients and families with respect and dignity.
  • competent in computer applications.

Customer Service Associate

Walgreens
06.2023 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Enhanced brand image by consistently delivering service beyond expectations.

Designated Hitter

Walgreens
09.2023 - 02.2024
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Assisted customers with locating items throughout the store quickly, ensuring a seamless shopping experience.
  • Boosted employee morale by consistently demonstrating enthusiasm in daily tasks and interactions with colleagues.
  • Ensured accurate pricing by diligently updating price tags whenever necessary, minimizing discrepancies at the point of sale.
  • Contributed to increased sales revenue through exceptional customer service and targeted upselling techniques.
  • Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
  • Handled cash transactions accurately, contributing to overall store efficiency and financial integrity.
  • Enhanced customer experience by providing prompt and efficient service as a Designated Hitter.
  • Maintained up-to-date knowledge of product offerings, enabling effective recommendations to customers based on their needs.
  • Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.
  • Processed returns and exchanges with professionalism and attention to detail, ensuring customer satisfaction.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.

Customer Service Associate

Walgreens
03.2024 - 10.2024
  • Managed difficult or emotional customer situations.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service
  • Responds to requests for service and assistance.
  • Ability to multi-task and to effectively present information in one-on-one and small group situations.
  • Answered phones and routed calls, greeted and responded to requests and questions from customers.
  • Ability to apply common sense understanding to carry out instructions and in problem solving standardized situations.
  • Ability to add & subtract three- & four-digit numbers and to multiply and divide.
  • Exhibits objectivity & openness to other’s views.
  • Contributes to building a positive team spirit and supports everyone’s efforts to succeed.
  • A reliable, active listener that exhibits strong interpersonal skills, and enjoys working with the public.

Education

Bachelor Of Arts And Science - Neuroscience

Rutgers University
Newark, NJ

High School Diploma -

North Star Academy Washington Park
Newark, NJ
06.2021

Skills

  • Leadership
  • Sales Proficiency
  • Customer service
  • Babysitting
  • Youth Development Support
  • Autism Experience
  • Applied Behavior Analysis
  • Data Collection
  • Childcare
  • Toddler Care
  • Behavioral Therapy
  • Special Education
  • Experience with Children
  • Refunds and exchanges
  • Clerical support
  • Account updating
  • Hospitality and accommodation
  • Retail store support

Certification

  • Driver's License, 12/01/22, 10/31/26
  • RBT Certification, 05/01/23, Present

Personal Information

Authorized To Work: US

Languages

French
Native or Bilingual
English
Native or Bilingual
Mooré
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
03.2024 - 10.2024

Designated Hitter

Walgreens
09.2023 - 02.2024

Customer Service Associate

Walgreens
06.2023 - 09.2023

Behavior Technician

Proud Moments
05.2023 - 01.2024

Beauty Sales Associate

Beauty Supply Store
07.2017 - 03.2023

Bachelor Of Arts And Science - Neuroscience

Rutgers University

High School Diploma -

North Star Academy Washington Park

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Yasmina Nikiema