Yasmine Alvarado
Spring,TX
Summary
Dynamic Hair Salon Receptionist with a proven track record at Texas Hair Team, excelling in customer service and appointment scheduling. Enhanced client satisfaction through effective conflict resolution and efficient payment processing, contributing to a seamless salon experience. Recognized for maintaining a professional appearance and strong organization in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Hair Salon Receptionist
Texas Hair Team
Spring, TX
11.2022 - Current
- Updated customer records to ensure accuracy of data entered into database.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Provided information regarding services, prices, and appointment scheduling.
- Input client information into booking system accurately and completely to chart sales metrics.
- Processed payments for services rendered using cash register system.
- Greeted guests and members upon arrival to create positive first impressions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Tracked daily sales transactions and reported them to management on a weekly basis.
- Handled customer complaints in a timely and efficient manner.
- Communicated with stylists to confirm availability for walk-in clients.
- Balanced cash drawers daily to ensure accuracy of transactions.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed incoming calls from potential clients inquiring about services offered by the salon.
Education
High School Diploma -
Klein Collin’s High School
Spring, TX05-2025
Skills
- Customer service
- Appointment scheduling
- Multi-line communication
- Client relationship management
- Time management
- Conflict resolution
- Payment processing
- Maintaining cleanliness
- Reception area maintenance
- Professional appearance
- Strong organization
- Checkout services
- Telephone support
- Patience and composure
Languages
Spanish
Native/ Bilingual
Timeline
Hair Salon Receptionist
Texas Hair Team
11.2022 - Current
High School Diploma -
Klein Collin’s High School