Customer Service Manager
Dunkin
Joliet, Illinois
- Managed and resolved customer inquiries and complaints efficiently requiring management-level escalation
- Coordinated with team members to maintain high service standards.
- Monitored inventory levels and coordinated restocking efforts.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.