Yasmine Cruz
Miami,FL
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Attentive, reliable, and energetic with hospitality skills motivated to maintain customer satisfaction and contribute to company success. I am a detail-oriented team player with strong organizational skills able to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Operations Manager
IB CPA
Miami, FL
01.2023 - Current
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Coordinated daily activities, ensuring alignment with company objectives and compliance standards.
- Trained new team members on best practices and operational procedures, promoting knowledge sharing.
- Analyzed workflow metrics to identify areas for process improvement and cost reduction.
- Established positive and effective communication among staff and organizational leadership, reducing miscommunication, and missed deadlines.
Office Medical Assistance Staff
Bayshore Women’s Health Care
Miami, FL
12.2020 - 01.2023
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Facilitated communication between healthcare providers and patients, enhancing service delivery.
- Trained new staff on operational procedures, ensuring compliance with quality standards.
- Implemented electronic health record updates, improving data accuracy and accessibility.
Teacher's Assistant
Eugenia B. Thomas K-8 Center
Miami, FL
08.2019 - 12.2020
- Assisted lead teacher in developing lesson plans and educational materials.
- Supported classroom management by implementing behavior strategies and fostering a positive learning environment.
- Facilitated small group activities to enhance student engagement.
- Collaborated with special education staff to accommodate diverse learning needs within the classroom.
Education
Associate of Arts - Business
Miami Dade College
Miami, FL01-2019
High School Diploma -
Ronald W. Reagan Doral Senior High School
Doral, FL01-2014
Skills
- Problem-solving
- Team leadership
- Energetic work attitude
- Customer service
- Fluent in English and Spanish
- Computer skills: Microsoft Word, Excel, PowerPoint, Quickbooks
Timeline
Operations Manager
IB CPA
01.2023 - Current
Office Medical Assistance Staff
Bayshore Women’s Health Care
12.2020 - 01.2023
Teacher's Assistant
Eugenia B. Thomas K-8 Center
08.2019 - 12.2020
Associate of Arts - Business
Miami Dade College
High School Diploma -
Ronald W. Reagan Doral Senior High School