Dynamic customer service professional with experience at Teleperformance USA, excelling in efficient communication and empathetic listening. Proven ability to resolve complex issues and foster strong relationships, enhancing customer satisfaction. Skilled in patient care, demonstrating a commitment to excellence in fast-paced environments.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
North Lauderdale, Florida
09.2024 - 05.2026
Teleperformance USA Customer Support Representative – Mercedes-Benz Digital Services
09/2024 - 05/2026
Assisted Mercedes-Benz customers with digital services and connected vehicle features through the Mercedes-Benz mobile app and in-vehicle systems.
Guided customers through the purchase, activation, and management of digital features and subscriptions available through the Mercedes-Benz app.
Provided accurate information regarding feature functionality, compatibility, pricing, and usage across various Mercedes-Benz vehicle models.
Diagnosed and resolved technical issues related to mobile app connectivity, account access, feature activation, and vehicle integration.
Walked customers through step-by-step troubleshooting procedures to restore functionality of digital services and app features.
Documented customer interactions and resolutions while maintaining high standards of customer satisfaction and service quality.
Collaborated with internal support teams to escalate complex technical concerns and ensure timely issue resolution.
Supported customers with Mercedes-Benz digital products, connected vehicle services, and mobile application features.
Maintained detailed customer records and ensured compliance with company service standards.
Consistently delivered excellent customer experiences through effective problem-solving and communication skills.