Yasmine Holmes
Cleveland,TN
Summary
Detail-oriented professional with extensive experience in customer service and technical support. Proven ability to enhance guest experiences through effective team operations and a positive atmosphere. Skilled in optimizing processes to improve service delivery and customer satisfaction.
Overview
3
3
years of professional experience
Work History
hostess
Applebee's Grill + Bar
Cleveland, Tennessee
12.2023 - Current
- Maintained cleanliness of dining area and host stand to uphold health standards.
- Greeted guests warmly, seating them promptly while providing menus.
- Managed seating arrangements and waiting list to optimize restaurant flow.
- Relayed guest needs to servers and resolved inquiries efficiently.
- Fostered enjoyable atmosphere through engaging conversations with guests.
- Assisted servers with bussing tables during peak periods for operational efficiency.
- Performed regular restroom checks and light cleaning duties to ensure guest comfort.
- Coordinated with kitchen and front-of-house staff to address dining details effectively.
Assistant Technician
Hyd8
Cleveland, TN
10.2022 - Current
- Maintained accurate inventory records for supplies and parts essential for repairs.
- Collaborated with supervisors to establish project priorities and deadlines.
- Executed simple and semi-skilled tasks with minimal supervision.
- Assisted senior technicians in executing advanced repairs on equipment and systems.
- Supported technicians in installing, troubleshooting, and repairing electronic equipment.
- Replaced defective components in malfunctioning machinery.
- Collected and organized parts to meet customer and job order specifications.
- Provided regular project status updates to team members.
Education
Associate of Applied Science - Advance Technology
Cleveland State Community College
Cleveland, Tennessee, TNSkills
- Customer service and support
- Time management
- Team collaboration
- Effective communication
- Problem resolution
- Data entry
- Multitasking
- Dining crew optimization
- Performance improvement
- Interpersonal skills
- Equipment maintenance
- Inventory management
- Hand and power tools
- Safety awareness
- Power tool operation
- System installation
- Job site cleanup
Timeline
hostess
Applebee's Grill + Bar
12.2023 - Current
Assistant Technician
Hyd8
10.2022 - Current
Associate of Applied Science - Advance Technology
Cleveland State Community College