Yasmine Jenkins
San Augustine,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Capital BlueCross. Specialized in complaint resolution and maintaining detailed customer records, I excel in research and relationship-building, significantly contributing to team success and exceeding sales quotas by optimizing service delivery.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Capital BlueCross
San Antonio, TX
09.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided top quality control and eliminated downtime to maximize revenue.
- Developed strong relationships with customers by providing personalized assistance and support.
Travel Agent Assistant
Indeed.com
Houston, TX
11.2022 - 03.2024
- Provided exceptional customer service, resolving any travel-related issues promptly.
- Maintained front desk to provide positive first impression.
- Assisted customers with travel inquiries and reservations, including flights, hotels, car rentals, and cruises.
Customer Service Representative
Amazon
Houston, TX
01.2020 - 07.2022
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Excelled in exceeding daily credit card application goals.
Education
Bachelor of Science -
Colorado Technical University
Colorado Springs, CO05-2024
Skills
- Complaint resolution
- Scheduling
- Account updating
- Researching
- Reading comprehension
- Route management
Languages
English
Full Professional
Spanish
Limited
Timeline
Customer Service Representative
Capital BlueCross
09.2024 - Current
Travel Agent Assistant
Indeed.com
11.2022 - 03.2024
Customer Service Representative
Amazon
01.2020 - 07.2022
Bachelor of Science -
Colorado Technical University
Similar Profiles
Leah JacksonLeah Jackson
Health Claims Supervisor at CAPITAL BLUECROSSHealth Claims Supervisor at CAPITAL BLUECROSS
Victoria RupertVictoria Rupert
Hedis Abstractor at Capital BlueCrossHedis Abstractor at Capital BlueCross
Courtney SteckertCourtney Steckert
Retail Sales & Service Representative III at Capital BlueCrossRetail Sales & Service Representative III at Capital BlueCross
John AllenJohn Allen
Superintendent at Trendsetter ConstructionSuperintendent at Trendsetter Construction
Brandon GreenBrandon Green
Driver at Sky-Lin Services LLCDriver at Sky-Lin Services LLC